Skills

Communication Leadership HubSpot Negotiation Problem-solving Decision-making Sales Product Knowledge Sales Strategy CRM Attention to detail Training Coaching Motivation Team Management Marketing

Job Specifications

Job Type

Full-time

Description

Who are we?

LoftyWorks provides innovative property management software to the UK lettings market. Our software is beautifully designed, easy to use and backed by our parent Lofty Inc a leading US SaaS Real-estate CRM provider serving more than 80,000 agents in North America.

We are seeking a highly motivated and results-driven Inside Sales Team Manager to oversee, coach, and drive the performance of our Inside Sales team. The successful candidate will combine strong leadership skills with a proven sales background to inspire the team, implement best practices, and consistently meet or exceed sales targets. You will play a critical role in ensuring our team delivers outstanding service to clients while achieving ambitious growth objectives.

Responsibilities

Leadership & Team Management

Supervise and mentor a team of sales representatives.
Provide coaching to the team.
Set individual and team goals aligned with overall company objectives and targets.
Monitor team performance through KPIs, ensuring accountability and motivation.
Conduct regular team meetings to share updates, strategies, and best practices.
Foster a positive and collaborative team environment, celebrating successes and addressing challenges proactively.

Sales Strategy Execution

Work closely with senior management to implement sales strategies and initiatives to achieve targets.
Analyze sales data and trends to identify opportunities for improvement and growth.
Ensure the team follows established sales processes and adheres to company policies.
Collaborate with marketing and product teams to align on campaigns and lead-generation strategies.

Customer Engagement

Act as a point of escalation for customer issues or concerns and pricing/negotiation.
Develop and maintain relationships with key clients to ensure high levels of satisfaction and retention.
Champion a customer-centric approach, ensuring exceptional service is delivered at all stages of the sales process.

Training & Development

Onboard and train new team members, ensuring they are equipped with the knowledge and tools to succeed.
Conduct ongoing training sessions to improve product knowledge, sales techniques, and customer engagement skills.
Identify skill gaps within the team and create tailored development plans.

Requirements

3+ years of experience in inside sales and/or a sales call center.
Knowledge of the SaaS sales processes and environment.
Proven track record of meeting or exceeding sales targets.
Strong leadership and motivational skills, with the ability to inspire a team to perform at their best.
Excellent verbal and written communication skills.
Proficient in Hubspot and CRM systems and Microsoft Office Suite.
Analytical mindset with the ability to interpret sales data and adjust strategies accordingly.
Strong problem-solving and decision-making abilities.
Ability to thrive in a fast-paced and results-oriented environment.

Personal Attributes

Self-starter, able to plan and set personal tasks.
Goal-oriented. with a focus on continuous improvement.
Collaborative team player with a positive attitude.
Conscientious and diligent with attention to detail.
Resilient and adaptable to change based on market feedback and company objectives.

About the Company

Lofty (formerly Chime Technologies) provides an AI-powered platform that helps real estate professionals to increase their productivity and accelerate business growth. Featuring award-winning technology, the Lofty platform is designed to optimize every step of the real estate journey, from search to settlement. It automates marketing programs, streamlines the sales process, and maximizes collaboration between agents, empowering them to spend more time building relationships and their business. Know more