Skills

Communication Jira Microsoft 365 Change Management Organization Azure Active Directory SharePoint Online

Job Specifications

Job Title: IT Support Engineer

Job Type: Contract

Job Location: Paris, France onsite (no remote)

Contract Rate: Euro's 350 per day

CLIENT REQUIRES EU CITIZENS

Azure Virtual Desktop (AVD): Hands-on experience supporting Azure Virtual Desktop users is mandatory.

Microsoft 365 & SharePoint Online: Strong proficiency with the Office 365 cloud suite, including Exchange Online, SharePoint Online, Microsoft Teams, and other M365 services. This implies the ability to support email, collaboration, and communication tools used by end-users.

Active Directory (AD) and Entra ID User Management: Experience with on-premises Active Directory for user account creation, Exchange Control Panel, permissions management, and Entra ID. (E.g., setting up new users in AD and ensuring they sync with cloud services as needed. Troubleshooting issues for Entra ID guest identities).

Purview Information Protection: Familiarity with Microsoft Purview sensitivity labels for information protection - i.e., knowing how to classify and protect sensitive data across the organization's documents and emails.

Intune Autopilot (Device Deployment): Experience using Intune Autopilot to deploy and configure new devices (PCs/laptops ) for users. This includes knowledge of Intune/Endpoint Manager to automate device setup with the correct profiles and applications.

Intune MDM - should be familiar with iOS mobile device management, application protection and should be capable of deploying and configuring iPhones and iPads for end users.

Microsoft Teams (Meetings & Telephony): Ability to support Microsoft Teams, including troubleshooting Teams meeting room devices and Teams telephony. For example, assisting users in the meeting rooms.

ITIL Framework & Ticketing Tools: Knowledge of the ITIL service management framework and experience working with ITIL-based ticketing systems (such as JIRA Service Management) for handling incidents and requests. The candidate should be comfortable following structured support processes (incident logging, escalation, change management, etc.).

At least 5 years of hands-on experience in IT support or helpdesk roles, providing technical assistance in a business environment. Should be capable to independently troubleshoot incidents, fulfil service requests and provide IT support for various level of users across the organization.

Education: Bachelor's degree in Computer Science, Information Technology, or a related field is highly preferred.

About the Company

WDS Global works with local and global organisations, partnering together to achieve the shared goal of getting the right resources at the right time. WDS has a Global reach covering the UK, Europe, Africa, Asia-Pacific, Middle East, North America and Latin America. The team at WDS have been developed and coached to act as an extension to a traditional in-house Talent Acquisition team, led by industry veterans. With a wealth of market and business intelligence and an established network, we help organisations to scale their ... Know more