Job Specifications
Great Company. Great People. Great Opportunities.
If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!
The Jr. Salesforce Administrator will provide operational support and guidance to the company's internal users. This role is responsible for performing a wide variety of Salesforce management tasks. They will work with internal clients to ensure the stability, integrity, and efficient operation of the Salesforce infrastructure. The position requires candidates to have excellent communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues.
What You'll Do
Perform quality tests on development work to ensure delivery to business requirements and support SFDC enhancement testing and project rollouts
Perform ongoing Salesforce administration (manage roles and profiles, define/create fields, update layouts, automation/flows, and report/dashboard creation)
Respond to support queries, resolving issues directly where possible and escalating to the SFDC technical team where necessary. Log and track identified system problems through to a resolution
Help determine new requirements from user feedback and funnel into the technical support team
Identify and recommend opportunities for process improvement
Keep abreast of new SFDC features and functionality
Requirements
Bachelor's Degree or an equivalent combination of education and experience
1+ years' experience Salesforce administration
Experience working with JIRA
Experience handling numerous projects/priorities using proven project management methodologies and sound practices to ensure the quality delivery of enterprise solutions
Functional knowledge of relational databases and SFDC data structure, and an understanding of how to leverage the tool to meet complex process and reporting requirements
Evidence of supporting effective business solutions in CRM that generated measurable returns to the business or increased adoption
Effectively work in an Agile environment
Proven customer service and technical support skills
Excellent interpersonal and communication skills, both verbal and written, with technical and non-technical audiences in a geographically dispersed environment (conf. calls, webex, face-to-face)
Self-motivated, creative thinking, and the ability to grasp concepts quickly
Ability to work independently and triage issues in a fast-paced environment with tight deadlines
Why join us?
Benefits
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
United Compassion Fund
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Learn more about our full US benefit offerings here.
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service--leadership, discipline, integrity, and teamwork--are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
About the Company
As North America's largest equipment rental company, with 1600+ stores across North America, Europe, Australia and New Zealand, we serve construction and industrial companies, utilities, municipalities, homeowners, and communities, with the goal of fulfilling customer needs and surpassing expectations. We go beyond equipment. We are the world's largest fleet of problem solvers, with best-in-class specialty solutions, safety training and 24/7 support to empower your success. For more updates - Follow us on Twitter: www.United...
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