Job Specifications
At FutureLearn, we're passionate about the power of lifelong learning. We help learners from all over the world progress in their careers - and invest in their futures.
We truly believe that up-skilling is a worthy investment, and we hope to empower our learners to take control of their careers through personalised learning pathways - giving them progress at their fingertips.
Partnering with 260+ world-class educational partners, including prestigious universities, global brands and industry partners, we offer our 20 million-strong learner community the opportunity to discover and access flexible, high-quality online courses and degrees.
We're not here just to teach new skills (although we do that well), we want to help transform lives. FutureLearn is looking to build our teams with people who share our passion for lifelong learning, career empowerment and education for all. If that sounds like you, get in touch. You could help us achieve our biggest goal yet - becoming the world's best AI-powered, career-based learning platform and OPM.
What's the opportunity?
FutureLearn is look for a Learning Technologist on a 12 month FTC. The Learning Technologist is responsible for providing support for content creation and course delivery. In this role, you will support colleagues and clients in ensuring the efficient delivery of quality courses. The focus of this role is on publishing courses, resolving practical course build issues and acting as an advocate of best practice use of our course creation tool. The Learning Technologist will have experience in publishing online content, an interest or professional background in educational technology, and is particularly interested in troubleshooting problems within the course build process. The Learning Technologist will play an integral role in the evolution of the Content department, as the business grows and adapts to new and changing business requirements. Attention to detail, along with problem solving and finding creative solutions are key behaviours for success in this role. Learning Technologists are fluent in content creation using online authoring tools, and are comfortable discussing learning design and methodology.
This role works closely with colleagues to understand course publishing requirements, translate those needs into delivery solutions, and then work closely with partners and other organisations to support the development of online learning experiences aligned to FutureLearn's purpose of transforming access to education.
What does success look like:
Providing timely, accurate and friendly support to partners and other course creators during the course build process
Creating and maintaining long-term professional relationships with the course creators
Assisting partners and colleagues with questions related to best practice use of FutureLearn's course creation tools
Carrying out administrative tasks on FutureLearn's content management system such as managing partner permissions
Carrying out any administrative tasks required in relation to the running of courses such as setting up, duplicating and opening course runs
Identifying, communicating and managing risks that could affect delivery of a course.
Helping ensure all course content and activities are accessible to all users
Collaborating within the Content team to ensure that courses are published on time and quality standard are maintained
What you bring to the table:
Good understanding of usability and accessibility guidelines
Demonstrable experience of supporting online content creation
Comfortable working in a space that is adjacent to product development and technology
Highly organised, with the ability to quickly prioritise tasks and manage workloads
Strong communication skills, including the ability to communicate with colleagues, partners and subject matter experts with confidence, clarity, transparency and passion
Strong organisational skills, including a strong track record for managing multiple projects at different stages of development
A self-motivated, organised attitude and the ability to prioritise intuitively, especially when under pressure, to deliver against conflicting demands
Inclusive and collaborative in a diverse multi-disciplinary team.
Desirable Experience
Experience working in Google Suite
Platforms and Tools. Demonstrable experience in one or all of: Monday.com, Contentful, an e-Course or media publishing platform
Experience working in Zendesk or similar mail management platforms
Working knowledge of Looker
What we offer you:
28 days of Annual Leave plus UK Public Holidays
Roll over up to 5 days Holiday
Access to FutureLearn courses
Westfield Health Cash Plan
Cycle to Work scheme
Season Ticket Loan
Charity work - 1 day dedicated to a charity of your choice
Calm Premium Subscription
What happens next?
Ready to go for it? Click 'Apply', include your CV and tell us why you'd like to become a FutureLearner, and how you'll nail this role.
Recruitment Process
About the Company
FutureLearn is a global learning platform with a mission to transform access to education by offering top online courses from the world's leading universities and brands. From online degrees, microcredentials to short courses, we offer accredited and unaccredited world-class education that is 100% online, on-demand, and social. Our courses allow learners to unlock highly skilled new career paths, and empower themselves to change the world.
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