Job Specifications
Position Title: Business Analyst
Location: Austin, TX
Position Status: Contract
Position Description: We are looking for a highly analytical and collaborative Business Process Analyst to support and enhance our Return Materials Authorization (RMA) processes within a fast-paced semiconductor manufacturing environment. This role bridges the gap between the RMA operations team, customer support, and IT, ensuring seamless integration and optimization of SAP and Salesforce platforms to support reverse logistics, warranty returns, and customer satisfaction.
Key Responsibilities:
Analyze and document RMA workflows specific to semiconductor product returns
Collaborate with cross-functional teams including Quality, Customer Operations, Logistics, and IT to improve RMA processes
Act as the functional SME for RMA-related processes in SAP, Salesforce, and other internal systems
Translate business needs into functional and technical requirements for system enhancements and integrations
Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMA
Provide training and documentation to end-users and stakeholders on RMA tools and processes
Required Skills/Education:
Education & Experience:
Bachelors degree in Engineering, Business, Supply Chain, or Information Systems
3-5 years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industry
Experience with Supply Chain, preferably RMA, reverse logistics, and warranty management
Required Qualifications:
Strong working knowledge of SAP and Salesforce
Excellent analytical, communication, and stakeholder engagement skills
Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis (Excel, Power BI, etc.)
Proficiency in Word, Excel, Power Point
Experience working with global teams and multi-site operations
About Seneca Resources:
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
About the Company
Seneca Resources is an Information Technology and Engineering professional services firm supporting clients in the public and private sectors. For over 15 years, Seneca Resources has successfully delivered services and solutions to organizations ranging from small businesses to Fortune 100 companies and numerous branches of the Federal Government.
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