Skills

Communication Workday SAP

Job Specifications

Human Resources Operations Specialist

Pay: $30 - 35

Duration: 6 months w/ possible extension

Hybrid - 3 Days Onsite

What to update:

Description: The HR Operations Specialist performs day to day HR transactions for one or several assigned Service Line(s) / Country(ies), handling also complex and escalated tasks. He/she is held accountable for the end-to-end operations, delivering high-quality services against globally agreed performance targets. The HR Operations Specialist ensures a high degree of customer experience by committing to a complete, accurate and timely completion of HR transactions. He/she supports the globally set standards for GBS HR Operations and ensures that the local legal and regulatory requirements are adhered to the respective business processes in a HR Operations Front Office / Hub.

Main Accountabilities:

Operational Services

Executes and delivers HR services in compliance with agreed business processes, KPI and quality targets in a timely, accurate and costumer focused manner, showing an end-to-end responsibility.
Complies with and autonomously performs control tasks, including 4-eye-check, data protection and country legal / regulatory compliance tasks and adheres to AskHR Way of Working.
Is accountable for maintaining a high level of data quality and accuracy in the systems as well as documentation such as e.g.SOP's.
Provides on-demand reports related to business processes where required.
Supports other team members with defined tasks and knowledge transfer.

Customer Experience:

Delivers HR services with a high degree of customer orientation and a proactive 'can-do attitude'.
Has the ability to understand different needs of stakeholders and engage with them effectively.
Acts as point of contact for inquiries regarding HR related topics and delivers support across one or several Service Line(s).
Supports cross collaboration within GBS HR Operations and other HR functions to optimize processes and tools and therewith promoting synergies.

Continuous Improvement:

Identifies deficiencies of existing business processes and proactively recommends enhancements and/or simplification based on day-to-day experience.
Takes responsibility for the correct handling of RCA's and escalations and therewith related process improvements.

Experience:

Based on different levels of experience and seniority, proactively acts as an expert in complex business cases/projects by offering profound expertise and knowledge
Executes and delivers imperative and crucial assigned HR Services and certain legal responsibilities.
Provides guidance to less experienced colleagues.
Different levels of experience are reflected in Job Positions and Grades.

Required knowledge & skills:

Bachelors/Masters degree or equivalent work experience
Experience in Human Resources, working in HR shared services or as an HR Specialist or HR Generalist
Deep knowledge of HR practices and methodologies and local employment regulations
Excellent MS Office and excel skills, exposure to SAP and Workday would be advantageous
Ability to manage multiple demands on time and work with cross-functional teams and up to senior level within the organisation
A collaborative, solutions-oriented approach with strong communication skills
A proactive way of working to serve customers with a "can-do" attitude
Fluent English language skills

About the Company

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the c... Know more