Job Specifications
Playon is looking for a highly motivated and detail-oriented Support Intern to join our fast-growing Coaching Tools team in a parttime, temporary capacity during the fall season. This internship is designed for current students or recent graduates who are passionate about customer experience and sports technology. As a Coaching Tools Intern, you'll gain hands-on experience working alongside our customer support professionals, learning the tools and techniques needed to deliver exceptional service to our partner schools. You'll contribute to solving real customer problems, maintaining high service standards, and supporting our mission to elevate high school sports across the country.
The Experience You'll Gain
Real-world experience in a fast-paced, customer-focused tech company
Exposure to cross-functional teams and external partners including product, operations, and marketing
Strong mentorship from seasoned professionals in customer support and technology
Opportunity to contribute meaningful work and make a difference for partner schools and sports fans
In this role, you can expect to
Assist with new customer onboarding journeys include account set-up and customer welcome communication
Troubleshoot common support issues and escalate technical problems as needed
Evaluate data to identify opportunities for product quality improvements
Track and organize customer feedback to help inform future improvements
Participate in team meetings, training, and professional development opportunities
To thrive in this role, you have
Currently pursuing or recently completed a degree in communications, business, sports management, or a related field
Strong communication skills--both written and verbal
Curious, dependable, and eager to learn new tools and workflows
Comfortable multitasking and problem-solving in a fast-paced environment
Availability to work some evenings and/or weekends (especially during peak seasons)
A passion for sports, education, or live event production is a plus
How You Play
Ownership over Participation- You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges
Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed
Growth over Comfort- You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.
Fairness over Popularity- You approach decisions with a scientist's mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others' perspectives, and manage emotions in decision-making.
About the Company
PlayOn is the all-in-one fan engagement platform for schools. With PlayOn, school administrators save time to focus on what matters: the game, the fans, and the students. Best known for operating GoFan and the NFHS Network, PlayOn creates immersive digital experiences for fans to watch, attend, promote, and recap high school events so they never miss a moment.
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