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IT Service Management Analyst

IT Service Management Analyst

On site

London, United kingdom

Full Time

10-10-2025

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Skills

Communication ServiceNow Change Management Process Improvement

Job Specifications

IT Service Management Analyst - 12 Month FTC | PS50,000-PS55,000 | London (Hybrid)

I'm supporting a leading professional services organisation in their search for an experienced IT Service Management Analyst to join their established IT function on a 12-month fixed-term contract.

This role will play a key part in driving ITIL best practice across Incident, Problem and Change Management, while also taking ownership of Major Incident coordination and CAB meetings.

Key Responsibilities:

Lead Major Incident Management and ensure smooth resolution and communication
Drive Problem Management by analysing trends and implementing proactive improvements
Manage and chair Change Advisory Boards (CAB)
Produce service reports and support governance
Administer and develop the ServiceNow platform

What You'll Need:

Strong understanding of ITIL / IT Service Management
Hands-on ServiceNow administration experience
Ability to collaborate across teams and influence process improvement
Previous exposure to professional services or similar environments is beneficial

What's on Offer:

Salary: PS50,000-PS55,000
12-month FTC with full benefits package
Hybrid working - Central London office

If you're passionate about service excellence and want to make a measurable impact within a forward-thinking IT function, I'd love to speak with you.

Apply via LinkedIn or drop me a message directly for a confidential chat.

About the Company

Forman IT is a specialist IT recruitment agency. With over 28 years' experience we have helped small, medium and large organisations attract extraordinary talent. As a niche IT recruitment agency, we offer a wide array of recruitment service options including Temporary, Temp to perm and Full time placements on a contingency basis. Forman IT combines the classical values of personal face to face business with the modern approaches needed to navigate today's industry. We value our relationships and are proud of our service. We... Know more