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Service Delivery Analyst (Apprentice)

Service Delivery Analyst (Apprentice)

On site

Sittingbourne, United kingdom

£ 20,000 /year

Full Time

09-10-2025

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Skills

Communication Problem-solving Customer Service Attention to detail

Job Specifications

About Sota

Sota is more than a technology provider, we're a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape.

About you

This apprenticeship isn't about being an expert it's about having the right attitude, strong work ethic, and a genuine passion for technology. We're looking for someone curious, eager to learn, and committed to delivering great service. If you love solving problems, enjoy working with people, and want to build real-world skills while earning, this is the perfect opportunity to start your tech career.

About the Role

This position is all about delivering an exceptional experience for our customers. You'll provide front line support Service Desk and remote support, ensuring issues are resolved quickly and professionally. Alongside this, you'll assist with basic maintenance and low-complexity system builds and installations across the full Sota Solutions portfolio.

From day one, you'll learn by doing, shadowing experienced team members and gaining hands-on exposure to real customer environments. As you progress through the learning programme, you'll build confidence and skills that prepare you to step up to Level 3 responsibilities.

While this is a developmental role, your contribution matters. You'll be working to the same high standards as our Service Desk Analysts and Senior Analysts, with ongoing support to help you achieve your goals and deliver outstanding service.

Required Skills:

Hands-on experience with hardware and software troubleshooting.
Ability to adapt and learn quickly in a fast-paced environment.
Exceptional customer service and communication skills.
Problem-solving mindset with attention to detail.
Team player committed to quality and continuous improvement.

What We Offer

Competitive salary and benefits.
Opportunities for career progression and professional development.
A culture that values innovation, collaboration, and customer success.

Equal Opportunity Statement: Sota is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

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About the Company

Sota is one of the UK's leading independent providers of professional IT managed services. We have embraced the challenge of the new era of digital transformation, investing in people, knowledge, and specialist technical facilities to establish independent cloud platforms, hosted in our own datacentres. Our platforms form the building blocks of the modern workplace, powering a new generation of managed services for IT support, cloud computing, cyber resilience, connectivity, and unified communications. Know more