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Manager - Global Service Operations

Manager - Global Service Operations

On site

High wycombe, United kingdom

Full Time

11-10-2025

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Skills

Architecture

Job Specifications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network ,SDWAN & security domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

Technical administration or troubleshooting to ensure the efficient functionality of the solution.
Incident Validation, Incident Analysis
Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
Act as a point of escalation for Level-1 and Level-2 customer support team.
SPOC for assigned customers where candidate is responsible to conduct weekly calls with customer part Governance. Candidate to participate in Monthly and Quarterly customer engagements with Cross functional teams.

Desired Skill sets

Good knowledge on troubleshooting and overall functionalities specifically in SDWAN and Security domains covering products like VERSA, FORTINET and VIPTELA.
Additional Skills related to handling Proxy Services like Zscaler , PRISAM will be added advantage.
Profile also recommend to have Security experience handling majorly Fortinet.
Maintains awareness of latest technologies in the domain.

About the Company

Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants. We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential... Know more