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Ally

CSIRT Incident Response Manager

Hybrid

Charlotte, United states

$ 180,000 /year

Mid level

Full Time

12-10-2025

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Skills

Incident Response Risk Management CI/CD Monitoring Prioritization Problem-solving Research Operating Systems Process Improvement CI/CD Pipelines

Job Specifications

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that's worked out the kinks and is fulfilling its purpose. We're always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech

The CSIRT Incident Response position at Ally is a member of the Information Protection and Risk Management team and works closely with other members of the IPRM program to develop and implement a comprehensive approach to the management of security risks at Ally. The candidate will work with subject matter experts drawn from other teams within IPRM to manage the response to cyber security threats and incidents.

This role is also responsible for working with other team members in responding to security incidents according to established policies and best practices. It will also require strong organizational, workflow / process flow, Use Case development, and documentation capabilities.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

Lead investigations into information security events / incidents.
Drive efforts towards containment of threats and remediation of environment during or after an incident.
Maintain and improve Ally's CyberSecurity Incident Response plan.
Lead audit management responsibilities to ensure identified gaps are addressed in respect to required timing to reduce risk.
Contribute to the development of use case and prioritization of use case development
Contribute to process improvement through development of new detections and changes in the response processes.
Perform complex security investigations and root cause analyses.
Assemble and coordinate with technical teams and third-party vendors to resolve incidents as quickly and efficiently as possible.
Ensure that all incidents are recorded and tracked to meet audit and legal requirements where necessary.
Function as stakeholder to strengthen the overall Response framework inclusive of SOC and CSIRT.
Serve as escalation point for the PCI environment including guidance for monitoring and response.

Skills

The Skills You Bring

Minimum of 5 years Information Security specific experience
Bachelor's degree in Information Systems or equivalent experience
Deep understanding of network protocols and troubleshooting
Deep understanding of server and workstation operating systems
Broad understanding and experience managing security mitigation solutions at all layers and protocols
Experience securing multi-cloud environments, FaaS and CI/CD pipelines
Ability to analyze large data sets and unstructured data for the purpose of identifying trends and anomalies indicative of malicious activity, as well as demonstrated capability to learn and develop new techniques.
Strong knowledge of current security threats, techniques, and landscape, as well as a dedicated and self-driven desire to research current information security landscape
Ability to research, develop, and keep abreast of tools, techniques, and process improvements in support of security detection and analysis in accordance with current and emerging threat and attack vectors
Ability to incorporate threat intel data into existing security solutions to monitor or prevent current threat actors.
Experience with cyber hunting practices/exercises using SIEM, Enterprise search tools, or other solutions.
Excellent communications skills (verbal and written) are required
Excellent problem-solving skills and troubleshooting skills with a s

About the Company

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. NMLS #3015 | #181005 | https://www.nmlsconsumeraccess.org/ Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (Ally Bank, Member FDIC), one of the largest full ser... Know more