Job Specifications
About Bestow
Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that.
Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation.
Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise.
Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us.
Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities.
Bestow participates in the E-Verify Program.
About The Team
The Bestow Delivery Management team is tasked with the execution of high-priority strategic initiatives. We serve internal employees, consumers, and enterprise customers. In addition to leading delivery of major initiatives, we partner closely with Product, Engineering, and Revenue teams to implement Bestow Platform solutions, as well as build new and custom solutions. Our major functional teams include Technical Program Management, Business Systems Analysis, and Implementation Management.
This role reports to the Senior Director, Delivery Management, and is open to Remote (US).
What You'll Do
We're looking for a Senior Implementation Manager to lead enterprise-level onboarding and implementation projects for major insurance carriers. This role is a critical part of our partner delivery team, helping our Enterprise partners unlock the full value of our SaaS platform through efficient, scalable, and high-quality implementations. In this role, you will:
Own the end-to-end implementation process and timeline--from kickoff to go-live--and serve as the primary delivery point of contact for client stakeholders.
Work cross-functionally with internal teams such as product, engineering, customer success, and compliance to ensure client needs are met while maintaining alignment with our platform's capabilities and roadmap.
Work directly with Business Systems Analysts and Engineers to implement our core offering for enterprise customers.
Partner with Product Managers, Designers, and Technical Program Managers to deliver roadmapped initiatives to enterprise customers.
Serve as the dedicated delivery point of contact for Enterprise customers
Document initial scope and ongoing scope changes and decisions throughout the partner implementation process, including managing change request processes.
Own thorough documentation as the scope evolves for all contracted custom and platform features.
Communicate and manage risks clearly to internal and external stakeholders, across varying levels of the organization.
Build and drive annual partner roadmaps alongside Revenue and Product.
Who You Are
This role requires a driven individual who is detail-oriented, thrives in dynamic environments, and can confidently manage competing priorities while maintaining clear communication and documentation. The ideal candidate should have experience with large, multifaceted companies and be well-versed in the insurance industry. They should know how insurance companies operate, their legal requirements, and the challenges they encounter in their daily activities.
5+ years in client-facing implementation, program management, or solution delivery roles, ideally in the SaaS or InsureTech space
Proven success in managing complex enterprise implementations, preferably with large insurance carriers
Solid organizational skills with the ability to manage multiple projects and stakeholders simultaneously
Demonstrated ability to work autonomously, take action, and drive outcomes without constant oversight
Deep insight into the insurance industry--group and individual lines, underwriting, policy admin systems, and regulatory requirements is a plus
Extraordinary communication and interpersonal skills, with the ability to build deep relationships at all levels of client organizations
Comfortable collaborating across technical and non-technical teams to solve hard problems and deliver solutions
Experience working with project management and documentation tools such as Jira, Confluence, Google Sheets, and Google Docs.
This is a high-visibility role with significant impact on customer success and long-term growth. If you're passionate about solving real-world problems for leading insurance brands and thrive on bringing structure to complexity, we'd love to hear from you.
TOTAL REWARDS
At Bestow, we're proud to be awarded for our team members, innovative products, and culture.