Skills

Communication Leadership Problem-solving Customer Service Training

Job Specifications

Join LSH Auto as an Aftersales Executive and be a pivotal player in delivering exceptional customer satisfaction. We are looking for a driven individual to support our customers post-purchase, ensuring they receive the highest level of service throughout their ownership experience.

In this role, you will coordinate aftersales activities, respond to customer enquiries, and work collaboratively with our service team to deliver timely and effective solutions. Your commitment to customer service will help foster enduring relationships and promote our core values of quality and excellence.

Location: Birmingham

Hours: Full-Time (45 hours per week)

Salary: PS29,000 plus OTE bonus

Requirements

Qualifications:

Proven experience in a customer-facing role, ideally in the automotive aftersales sector
Exceptional communication and interpersonal skills
Strong organisational and multitasking abilities
Detail-oriented with a focus on delivering high-quality service
Team player with a positive attitude and a proactive approach to problem-solving
Experience with service management software is a plus, but not essential
A valid driver's licence is required

If you are passionate about customer service and want to be part of a dynamic team at LSH Auto, we encourage you to apply!

Benefits

Benefits Include:

Colleague Referral Scheme (PS500 - PS1000)

A range of Mercedes Benz training and leadership programmes
Platinum Plus Rewards Scheme
Colleague Car Purchase Scheme
Eye care Vouchers
Life Assurance (4 x annual salary)
31 days holiday (including bank holidays), rising to 38 days with length of service
Wellbeing Support
Company Pension
On site gym

About the Company

When global automotive retailing group, Lei Shing Hong commenced with its first Mercedes-Benz dealership more than 45 years ago, it started on its journey to become the worlds largest Mercedes-Benz retailer. Today the international group operates over 143 Mercedes-Benz dealerships in diversified markets such as China, Australia, South Korea, Taiwan, Vietnam, Cambodia and most recently in Germany and the UK. Our UK dealerships operate under our corporate business LSH Auto UK Limited, with 9 dealerships in the Birmingham a... Know more