Job Specifications
Critical Incident Manager
San Jose, CA (Hybrid)
Technical Skills
ITIL / Incident Management frameworks - Strong grounding in ITIL practices and major incident workflows.
Monitoring & observability tools - Knowledge of Splunk, Datadog, Prometheus, AppDynamics, Grafana, etc.
Infrastructure fundamentals - Understanding of networking, cloud platforms (AWS, Azure, GCP), storage, and virtualization.
Application architecture awareness - Familiarity with APIs, databases, middleware, and microservices.
Security incident handling - Exposure to SIEM tools (e.g., Splunk ES, QRadar, Sentinel) and escalation practices.
War-room coordination tools - Skilled in ServiceNow, Jira, PagerDuty, Opsgenie, Slack, MS Teams, Zoom.
Root cause analysis techniques - Experience with RCA frameworks (5 Whys, Fishbone, fault-tree analysis).
Automation & scripting awareness - Basic understanding of PowerShell, Python, or shell scripting.
Disaster recovery planning - Ability to execute DR/BCP processes, backup, and failover strategies.
Compliance knowledge - Awareness of GDPR, HIPAA, and other regional data/privacy regulations.
About the Company
As a leader in professional services, MSR Technology Group ignites growth for businesses across diverse industries. With a global team spanning four continents, we aim to create a positive impact by tackling the most complex business challenges through innovation and expertise. Whether you're seeking help for technology transformation or navigating critical areas of operations, validation engineering, product quality, or regulatory compliance, we partner with you as a trusted advisor and offer the right people capabilities. ...
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