Job Specifications
IT Client Solutions Lead
Location: Hybrid - Toronto
Are you ready to take on a pivotal role that blends technical expertise with high-level administrative support? We're looking for a dynamic and proactive IT Client Solutions Lead to join our Downtown Toronto office. In this critical position, you'll be the go-to person for ensuring smooth operations in a hybrid and cloud-driven environment, providing top-tier support across the board. You'll collaborate directly with our Kingston head office and parent company, E-L Financial, while managing the logistical details of executive meetings and supporting our evolving infrastructure. If you're a highly organized, adaptable, and technically savvy individual with a deep understanding of the financial services industry, we want to hear from you!
Why pursue this opportunity
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.
Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.
Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.
Responsibilities
Technical Support:
Provide exceptional customer service and first-line technical support for hardware, software, and cloud-based applications, including troubleshooting and issue resolution.
Manage and maintain remote office technology, ensuring optimal performance and security.
Support users in navigating hybrid work tools and platforms (e.g., collaboration suites, video conferencing, cloud storage).
Assist with the onboarding and offboarding of hybrid office users.
Administrative Support:
Coordinate and facilitate the logistical setup of board meetings, including setting up video conferencing, ensuring room readiness, and testing all technology prior to the meetings.
Ensure seamless access for all attendees to virtual and physical meeting spaces.
Provide on-site technical support during meetings to address any immediate issues.
Act as a liaison between the remote office and the parent company, ensuring clear communication and efficient information flow.
Handle confidential information with discretion and professionalism.
Manage office supplies and vendor relationships.
Infrastructure Liaison:
Serve as a point of contact for infrastructure-related issues (on-premise data center closet)
Assist in the transition to cloud-based infrastructure, providing user support and feedback.
Monitor and report on the performance of remote office infrastructure.
Maintain records of hardware, software, and cloud based services.
Portfolio Trading Support:
Provide responsive and helpful support to the portfolio trading team as needed.
Learn and understand the general workflow of the trading desk to better assist in problem solving.
Transformational Leadership and Process Improvement:
Empower team members to take ownership and initiative in their roles.
Actively seek opportunities to improve existing processes, policies, and workflows within the support center and remote office.
Take ownership of identifying inefficiencies and proposing solutions to enhance productivity and service quality.
Develop and maintain comprehensive documentation for support procedures and best practices.
Create and deliver training programs to educate users on new technologies, processes, and policies.
Foster a culture of continuous learning and improvement within the remote office.
Establish clear accountability for process improvement initiatives and track progress against defined metrics.
Actively solicit feedback from users and stakeholders to identify areas for improvement.
Implement feedback loops to ensure that improvements are effective and sustainable.
Proactively anticipate and address potential challenges related to process changes.
What we're looking for you to have
Technical Proficiency:
Strong understanding of cloud-based technologies (Google and Microsoft preferred)
Experience with remote support tools and methodologies.
Proficiency in troubleshooting hardware and software issues.
Basic networking knowledge.
Expert knowledge of video conferencing systems, and meeting room technologies.
Administrative Excellence:
Exceptional organizational and time management skills.
Excellent customer service and interpersonal skills.
Excellent communication and interpersonal skills.
Strong attention to detail and accuracy.
Ability to handle confidential information with discretion.
Strong logistical coordination skills.
Financial Services Acumen:
Understanding of the financial services industry, particularly insurance an
About the Company
The Empire Life Insurance Company (Empire Life) is a proud Canadian company that has been in business since 1923. We offer individual and group life and health insurance, investment and retirement products.
Our mission is to provide expertise and intelligent solutions to help Canadians navigate life with confidence. Follow Empire Life on Twitter @EmpireLife or visit our website, www.empire.ca for more information.
Empire Life welcomes and encourages applications from people with disabilities/disabled people. If you require...
Know more