Home
Jobs
The Planet Group
Desktop Support Specialist 5 (12 months)

Desktop Support Specialist 5 (12 months)

On site

San diego, United states

Junior

Freelance

17-10-2025

Share this job:

Score my CV

Skills

Bash PowerShell ServiceNow Ansible Test Networking Linux Windows Active Directory

Job Specifications

Job Title: Desktop Support Specialist 5
Location: Onsite; San Diego, CA
Contract length: 12 months
Schedule: Fulltime, M-F
Pay: up to $40.50/hr, DOE

Desktop Support Specialist 5 Role Overview:

The Desktop Support Specialist 5 plays a critical role in delivering advanced IT support within Global Lab and Manufacturing environments. This position provides tier 2/3 technical support, ensuring system reliability, security, and compliance across specialized environments. The ideal candidate will have experience managing lab and manufacturing systems, performing system updates and patching, and collaborating with cross-functional teams. A background in biotechnology or regulated environments is highly preferred.

Desktop Support Specialist 5 Responsibilities:

Provide tier 2/3 support for Lab and Manufacturing systems, ensuring minimal downtime and adherence to SLAs.
Manage and resolve ServiceNow tickets related to lab and manufacturing environments.
Deploy and maintain software, patches, and security tools using SCCM.
Collaborate with Global Lab IT teams and other technical groups to troubleshoot complex issues and deliver root-cause analysis.
Skilled at collaborating with support teams for detailed investigations and presenting technical analysis findings related to SLA Incident Management.
Create and review engineering and technical documents, such as work instructions, test plans, and knowledge base articles.
Support global and regional IT projects, ensuring alignment with compliance and security standards.
Maintain accurate system configurations and documentation for audits and operational readiness.

Desktop Support Specialist 5 Required Qualifications:

Bachelor's degree
4 years of work experience in an enterprise environment;
Advanced support for Windows, Server, and Linux systems; SCCM and Intune administration
Strong troubleshooting and clear documentation skills
Active Directory and Group Policy management
Knowledge of IP addressing, DNS, DHCP, and VLAN's for troubleshooting networking issues
Experience with ticketing systems (e.g., ServiceNow)
Automation, scripting and cloud platform familiarity a plus (e.g. PowerShell, Bash, Ansible)
Knowledge of IT security and compliance in a lab or manufacturing settings

Desktop Support Specialist 5 Preferred Qualifications:

Biotech, Hospital, Pharmaceutical company a plus
ITIL experience
Microsoft accreditation or other certifications
#TECH #Remote

About the Company

The Planet Group is a diversified professional services organization focused on providing high-value outsourced human capital solutions and niche consulting services to Fortune 500 and other leading clients in the fastest growing and most in-demand sectors. The Planet Group consists of staffing and consulting entities that have been purposefully built to address the professional services needs of leading companies in the technology, energy & engineering, accounting & finance, HR, administrative, and digital marketing industr... Know more