Job Specifications
At Kroo, we're building a bank that's simple, transparent, and genuinely good for people - our customers and our team. Our People function is small but mighty: a close-knit group that thrives on collaboration, creativity, and getting things done. We move fast, support each other, and have a real impact on how the business grows and how our culture evolves.
We're looking for someone who's proactive, curious, and full of energy - someone who enjoys variety, takes initiative, and isn't afraid to roll up their sleeves. You'll be part of a team that values fresh ideas, cares deeply about doing things the right way, and loves finding smart, human ways to make Kroo an even better place to work.
How you will contribute:
Recruitment & Onboarding
Support with full-cycle recruitment interview scheduling, and candidate communications
Oversee onboarding and offboarding processes, ensuring smooth transitions and consistent employee experience
Collaborate with IT and People Ops to ensure smooth onboarding setup (equipment, access, workspace) for new joiners
Culture, Engagement & Communications
Develop and deliver employee engagement initiatives, including surveys, recognition programmes, and wellbeing events
Own the organisation and delivery of company-wide communications and events, including the fortnightly all-hands meeting
Play an active role in the Diversity & Inclusion Committee, driving data-led strategies and inclusive initiatives
Office & Facilities Management
Oversee office and facilities operations across London and Manchester, ensuring safe, efficient, and engaging workplaces
Serve as the first point of contact for employee and office queries, ensuring clear communication and prompt resolution
Ensure smooth delivery of post, couriers, and general office admin
Manage logistics for internal and external company events and initiatives
People Operations & Policy Management
Support with the policy management process, maintaining the policy calendar, ensuring adherence to review cycles, and facilitating committee approvals
Partner with Risk & Compliance to embed training and process adherence for key policies (e.g. anti-bribery, conduct rules, conflicts of interest)
Maintain and continuously improve key people operations workflows including joiners-movers-leavers, probation tracking, L&D budget tracking, and employee handbook updates
Oversee HR vendor management and procurement, negotiating contracts and coordinating renewals through the budget approval process
Compensation, Benefits & Data Management
Maintain data-driven frameworks, including salary matrices aligned to competencies and operational performance
Support with data analysis to inform decisions on employee benefits, engagement, and cost efficiency
Support monthly payroll preparation and benefits administration, ensuring accuracy and compliance
Requirements
Strong organisational and administrative skills, with excellent attention to detail and ability to manage multiple priorities at once.
Confident communicator with strong written and verbal skills
Positive, proactive, and enthusiastic attitude with a genuine interest in people, culture, and making the workplace a great environment.
Comfortable working with spreadsheets, shared drives, and HR systems; confident learning new tools and processes quickly.
Able to handle confidential information with discretion and professionalism.
A problem-solver who takes initiative and follows through - spots opportunities to improve processes and makes things happen.
Strong team player who enjoys supporting others and working collaboratively across teams.
Some previous experience in an administrative, HR, recruitment, or operations role is helpful but not essential -- training and support will be provided
Benefits
We know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:
Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday
Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed
Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time
Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner
Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up
Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required
Modern office: When you're in the office, you'll enjoy ac