Job Specifications
Job Description
Why This Role is Exciting
If you thrive on being the go-to partner clients trust when things get complex, and you love leading teams to solve high-impact business challenges, this is your opportunity.
As Senior Manager of Client Services, you'll lead a portfolio of clients across Canada, Mexico, and other global locations, ensuring their operational systems stay healthy, optimized, and ready for what's next. You'll work with clients solving day-to-day challenges, leading continuous improvement projects, and being the partner they call when they need to "save the day."
You'll work with multi-disciplinary, cross-border teams in a fractionally dedicated model--no two days are ever the same. You'll build strong relationships, influence roadmaps, and make an impact that truly helps our clients run their businesses better. This is a great fit for someone who loves problem-solving, client interaction, and leadership without the heavy travel of traditional consulting roles.
What You'll Do
Lead a Portfolio of Clients: Oversee multiple client relationships, managing delivery of post-go-live support, enhancements, and optimization services
Problem Solve in Real Time: Tackle high-impact, day-to-day operational challenges, ensuring client satisfaction and operational continuity
Drive Client Success: Influence client roadmaps, recommend improvements, and identify growth opportunities within your accounts.
Team Leadership: Lead and mentor a team of functional and technical consultants, fostering continuous development and collaboration across Canada, Mexico, and other global locations
Support Sales: Partner with the Sales team by providing strategic delivery insights during the sales process
Ensure Process Excellence: Contribute to the definition and improvement of Client Services delivery processes, KPIs, and best practices
Manage High-Risk Services: Confidently manage escalations, contract scope, and client communications at an executive level
What You Bring
7+ years of experience in Client Services, or Managed Services
Proven expertise in Microsoft Dynamics 365 Customer Engagement (CE) solutions including Sales, Customer Service, Field Service, Customer Insights - Journeys, and Power Platform
Experience managing complex client accounts, projects, or support engagements in a Microsoft Dynamics 365 environment
Leadership experience guiding teams in a matrixed or global environment
Strong communication and client relationship skills, including executive-level engagement
Ability to balance multiple priorities while maintaining quality and client satisfaction
Bachelor's degree in Business, Computer Science, Engineering, or related field; Master's preferred but not required
Why Join Argano's Client Services Team?
Be a Trusted Dynamics 365 CE Leader: Apply your specialized knowledge to help clients optimize their Microsoft Dynamics 365 CE and Power Platform environments post-go-live
Impact You Can See: Help clients protect their business continuity and continuously improve their systems
Work-Life Balance: Set client schedules and minimal travel makes this ideal for professionals balancing family and career
Collaboration Across Borders: Be part of a diverse, global team working across Canada, Mexico, and beyond
Diverse Client Exposure: Support multiple clients across industries, ensuring no two days are the same
Career Growth: Opportunity to shape delivery models, mentor talent, and expand your leadership footprint
About Us
Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.
Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
About the Company
Argano is the world's first and largest digital services consultancy focused exclusively on enabling high performance across our clients' business operations, at scale and around the globe. Forged from world-class specialist consultancies with decades of enterprise technology, data, cloud, AI and operations expertise, Argano supports the full transformation agenda through strategy, design, execution, and ongoing managed services. We modernize and optimize core functions across customer engagement and service, revenue managem...
Know more