Job Specifications
Job Description
Senior Software Triage Engineer - Entertainment
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
Sky is looking for a talented and dedicated Senior Software Engineer in RDK Triage Engineering team to support the release cycles associated with deployed software on CPE devices. These devices use Reference Design Kit (RDK), which is deployed on over 100+ million devices spanning video, broadband and home security.
The Release Triage Software Engineer function is critical to the successful development and deployment of new features and fixes as the function ensures that these changes get deployed to the field.
Sky's development environment is advanced and highly integrated. It uses industry-standard tools that are combined effectively to support a fast-moving, agile development cycle. The combination of these tools running on cloud infrastructure, coupled with effective use of Open-Source code, allows Sky to deliver features and products against aggressive timelines.
What You'll Do
As a key engineer of the team, you will be responsible for leading on-time, high-quality releases across a large number of devices. You will also be responsible for the complete release quality and triage lifecycle, which includes deployment, triage, mitigation, and tool development for software release operations. The position will require daily collaboration with the Development, Release, and QA teams. You will assess and ensure the release quality of the RDK software with Key performance metrics as well as incidents from the field. Also, identify new tools, processes, etc., necessary to improve the software release triage engineering process. You will manage risks and resolve issues that affect release scope, schedule and quality.
Your Daily Tasks
Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
Troubleshoot E2E issues in entertainment devices across various RDK middleware components, including media player, audio/video streaming protocols, web browser, HDMI, Bluetooth, and WiFi/Ethernet. Conduct source code reviews to identify root causes within the middleware and platform.
Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
Design and enhance operational tools, and architect DevOps solutions to optimize system performance and efficiency.
Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.
Lead teams, mentor colleagues, and communicate technical insights effectively to stakeholders
What You'll Bring
Experienced and skilled in C/C++, Python, and Linux experience.
Ideally you'll also have experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring.
Proven expertise in at least one scripting language, such as Bash, Python, or Go.
Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions.
Experienced in Defect Tracking Tools such as Jira
SCM Tools - Git & GitHub
Team Overview
The RDK Global Triage Team within the RDK development team plays a critical role in ensuring the quality and reliability of TV and Broadband products. The team supports software deployment on CPE (Customer Premises Equipment) devices, collaborates with the release and engineering teams during integration, and leads issue investigation and live data monitoring. Our mission is to ensure optimal product performance and customer satisfaction. This role involves close collaboration with colleagues across the UK, India, and the US, offering a dynamic and truly international working environment.
Product - We have developed award-winning products such as Sky Glass and Sky Stream, Hub6 and POD leveraging the Reference Design Kit (RDK) platform, which is deployed on over 100 million devices across video, broadband (Routers and Boosters), and home security services.
Global Product
We're the Global Product. We're the team behind your favourite Sky products, and the platforms that power them. We make ever
About the Company
Sky is one of Europe’s leading media and entertainment companies and is part of Comcast Corporation, a global media and technology company that connects people to moments and experiences that matter. At Sky, we Believe in Better. It’s in our DNA.
We’re famous for innovation. We offer the world’s smartest TV, Sky Glass; our plug and play streaming puck, Sky Stream; the best aggregation platform, Sky Q; and streaming services NOW and WOW. We provide connectivity you can count on in mobile, fast, secure, reliable residential a...
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