Skills

Communication Training

Job Specifications

Successful candidates may be based in any of our office locations - Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

We operate a hybrid working model, with an expectation that staff spend 20% of their time in the office- typically one day per week or equivalent to 20% of the month.

Job summary

Working at the heart of Britain's energy future, Ofgem is safeguarding public trust and accountability. We're now looking for an Information Rights and Correspondence Officer to join us and help ensure we remain transparent, responsive and legally compliant in how we handle public information requests.

Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving towards Net Zero whilst protecting energy consumers, especially vulnerable people.

We're offering a 12-month fixed-term opportunity where you'll play a vital role in maintaining open, accurate and timely communication with the public and elected representatives. This is an exciting opportunity to be at the centre of our engagement with Freedom of Information (FOI), Environmental Information Regulations (EIR) and Subject Access Requests (SAR), helping us to deliver on our legal and ethical commitments.

You'll work within a collaborative and flexible team where variety is guaranteed. Every day will bring the chance to contribute to a fast-moving environment where you can put your skills and expertise to use in everything from supporting correspondence and producing communications materials to responding to requests for information and training our teams on compliance issues.

Job description

We're looking for someone with excellent written and verbal communication and proofreading skills, who can work with pace and accuracy and identify compelling angles to engage external audiences. You'll bring sound judgement, an understanding of how information rights legislation applies in practice, and the ability to manage competing demands with professionalism.

As well as being part of a supportive and inclusive workplace, you'll enjoy a flexible working environment and gain exposure to a wide range of policy areas and subject matter experts across the organisation. You'll also benefit from the opportunity to expand your knowledge of Freedom of Information, parliamentary correspondence and best practice in public communications, setting you up for a successful career.

We have a critical purpose to uphold transparency and accountability in how we share information with the public and respond to requests. Join us in this vital work and help protect the rights of energy consumers across Great Britain.

Person specification

Essential:

Can demonstrate an awareness of the information rights Acts and their requirements in the context of our organisation. (LEAD)
Able to demonstrate excellent proofreading skills and the ability to identify compelling angles for external audiences. (LEAD)
Proven experience in quickly understanding complex subject matter and conveying it effectively in both written and verbal formats to a range of stakeholders at all levels.
Excellent interpersonal skills to develop and nurture contacts across all teams.
Self-starter with experience of prioritising a varied and complex workload, to ensure competing demands and unpredictable deadlines are met.

Desirable:

Solid experience of working with information rights requests, including applying exemptions.

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Managing a Quality Service
Delivering at Pace

Benefits

Alongside your salary of PS25,854, OFGEM contributes PS7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word 'personal statem

About the Company

Ofgem is Britain's independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. Community guidelines: https://www.ofgem.gov.uk/ofgem-privacy-policy Please note our comment and moderation policy www.ofgem.gov.uk/comment-and-moderation-policy Know more