Skills

Sales

Job Specifications

Madeleine is an Award-Winning Best Hotel Cocktail Bar in Birmingham 2024/2025 and a slice of Parisian chic in Birmingham City Centre with flair, elegance and style.

Do you want to make premium drinks in one of the most unique venues in town?

As a bartender you will bring your personality and skill to provide a warm, friendly and generous style of service to our guests. Grand hospitality is paramount, so you will know how to deliver fantastic experiences for our guests, time and time again.

What The Job Involves

Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
Create and serve drinks as per our drinks list and bespoke guest requests and preferences
Learn and follow all drinks specifications for a consistent guest experience
To be knowledgeable on the menus, being able to provide impressively detailed answers to any questions, and make recommendations
To follow all steps of service, ensuring your focus remains guest-centric
To build a rapport with all guests in assigned section, and use this to maximise sales opportunities

What You Can Bring To The Job

revious bar experience, in high volume or high end venues, making modern and classic cocktails

Highly customer-service oriented and passionate about great food and beverage
Warm and genuine nature, someone who can make people feel welcome, at ease and want to return
To be able to confidently, clearly and politely engage with our guests
Promote a positive attitude and display the ability to 'make things happen' to achieve or exceed anticipated results
Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through evenings, weekdays and weekends

Benefits

PS12.56 per hour plus gratuities to help your earning potential
32 hours over 4 Days with flexible hours to suit your needs and those of the business
Staff and friend & family rates for overnight stays and F&B Discounts at the hotel and with DeVere Group
50% employee discounts on food and beverage at hotel outlets
Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
Free meals on duty in our dining facilities
Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
Rewards and recognition for living and breathing our company values
Monthly employee recognition and rewards programme
Regular team appreciation events, including regular employee parties throughout the year
Career development opportunities - including access to apprenticeship programmes
Use of Wagestream financial wellbeing platform, allowing instant access to your pay
Uniform provided

About the Company

From the time it opened its doors in 1879, the Grand Hotel has lived up to its name. A one-of-a-kind building. An architectural treasure trove with the historic Grosvenor Ballroom at its heart. And a beloved part of Birmingham's fabric. Now undergoing a careful restoration from top to toe, it will offer the best in modern service and hospitality in a setting where anything seems possible. With 185 rooms and suites, the hotel is an inspiring mix of French Renaissance, Victorian and Art Deco features, all crowned by two pentho... Know more