Job Specifications
Company Description
We're Hiring: Crisis Management Specialist
Location: London, UK
Pay: PS55,000 + Great Benefits!
Hours: 40hrs per week
From day one, you'll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!
Grade: Direct 6
See a Different World. Where potential is seen and progress is nurtured.
Are you a strategic thinker with a calm head in a crisis? Do you thrive in high-pressure environments and have a passion for organisational resilience? Are you an experience Intelligence or Crisis Analyst looking for that next big step? The we're looking for a Crisis Management Specialist (CMS) to oversee the governance and global implementation of our Crisis Management Team (CMT) program for one of our global clients based in London and it could be the role for you.
This pivotal role ensures our clients business is prepared for, responsive to, and resilient in the face of crises. You'll work closely with threat analysts, emergency response teams, and global stakeholders to deliver rapid, coordinated incident response and post-crisis recovery.
Responsibilities
Job Description
You'll play a vital part in delivering amazing customer service to our client, Responsibilities of the Crisis Management Specialist, that includes:
Stakeholder Engagement
Maintain regular communication with threat intelligence teams to stay informed on emerging risks.
Leverage intelligence reports to proactively prepare for and manage crisis events.
Liaise with emergency response teams to ensure alignment of crisis protocols and operational security processes.
Collaborate with external service providers to optimize performance and support crisis readiness.
Responding to Alerts
Monitor and assess real-time alerts from threat analysts.
Initiate appropriate actions based on the nature and severity of incidents.
Act as the primary point of contact during emergencies, ensuring timely escalation and coordination.
Incident Management Team (IMT) Activation
Initiate the IMT when a crisis is identified.
Ensure rapid notification and assembly of key stakeholders.
Maintain readiness protocols to enable swift IMT activation at any time.
Facilitating IMT Operations
Lead and manage IMT operations during crisis events.
Ensure effective communication, decision-making, and resource deployment.
Provide logistical support to maintain efficiency throughout the response process.
Document Management
Maintain accurate records of crisis incidents, including timelines, decisions, and actions taken.
Support the After-Action Review (AAR) process by gathering stakeholder feedback and compiling reports.
Contribute to internal communications related to travel advisories, incident updates, and security notices.
Training & Industry Engagement
Coordinate and support internal and external training sessions for crisis management teams.
Facilitate regular meetings with internal and external stakeholders, including emergency response and intelligence teams.
Participate in training and engagement activities offered by industry partners and professional networks.
Attend external events to stay informed on best practices and emerging trends in crisis management.
Collaborate with industry peers to share insights and continuously improve crisis response strategies.
Please note - The responsibilities listed here aren't the full picture--but they give you a good sense of the role. If you meet the minimum requirements and believe you've got what it takes to succeed, we'd love to hear from you.
Qualifications
What we're looking for:
We're looking for someone who sees a different world--someone who values teamwork, shows initiative, and wants to grow. Ideally, you'll have:
Experience in crisis management, emergency response, or related fields. OR A Degree (BA,MA,BSc) in a related field.
Robust communication and organizational skills.
Ability to work under pressure and make critical decisions in real-time.
Familiarity with risk assessment and threat analysis.
Proficient in document management systems and reporting tools.
Must have the ability to speak, read, and write English.
Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
Successful passing of background and reference checks, job related in addition to any mandatory licensing requirements.
Must be available for occasional limited notice travel approximately 5-15% of the time.
Required to work long hours without advance notice or significant breaks as needed.
Require on-call availability during off-hours, as crises can arise unexpectedly
Required to adjust the schedule regularly and working hours necessary to meet operational needs.
Required ability to handle multiple tasks concurrently.
Why Join Securitas?
We have a promise to our people, a 'People Promise' where opportunity, people and purpose play a vital role in our da
About the Company
Life is unpredictable. Are you prepared? We blend people, technology and knowledge to protect your world.
Layering six specialist Protective Services, we give your business total protection while protecting your budget with cost-effective security systems.
Our mobile, remote, electronic security, fire and safety, and risk management solutions enable more than 150,000 clients to see a different world.
We are present in 48 markets and our innovative, data-driven approach makes us a trusted partner to many of the world’s b...
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