Job Specifications
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients- that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us is driven to help improve patients' lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Your Role
This position will report to the Regional Digital Manager for the Americas and provide technical expertise with multi-platform hardware & software implementations. In this individual contributor role, the Digital Project Manager responsibilities will include site planning and implementation of Vantive's connectivity software for specific products within the region.
What You'll Be Doing
Pre-Sales engagement - Design/Quoting: Defines site specific installation requirements, schedule and outline installation implementation plan.
Determine customer site readiness for implementation or interoperability go live through collaboration with key internal and external stakeholders.
Delivering projects on time, on budget, with high customer satisfaction. Provide strong proactive leadership and change development of product implementation projects.
Proactively identifies out of scope opportunities during the execution of implementation projects and pursues them in concert with the appropriate team members.
Ability to serve as the single point of contact (SPOC) for the customer regarding the development and execution of technical activities within the project development plan.
Ability to make decisions and successfully drive the implementation of the digital product or service even in uncertain environments.
Continuously lead and manage complex troubleshooting of network problems for end customer in multiple environments (wireless, virtual or switching) for customers implementations and current customer base. Manage multiple customer escalations/projects concurrently and ensure accountability for execution of deliverables
Managing customer concerns in a proactive manner and providing customer-focused solutions that meet or exceed customer expectations. Attend coordination meetings as needed to ensure site readiness progresses appropriately.
Subject Matter Expert (SME) for network troubleshooting and utilize expertise to support various business areas and initiatives.
Develop and create training for technology team members on job duties ensure the best-in-class customer service.
Create and develop troubleshooting guides for the technology team, share best demonstrated practices and lessons learned.
Identify and mitigate potential network risks.
Resolving issues utilizing analytical, technical, and managerial skillsets.
Responsible for the development of content and communicating the project status to stakeholders and partners.
Requires consistent performance in the ability to use analytical/logical methods to identify and solve equipment related problems.
Ability to provide equipment overview training to technical staff at customer locations as necessary.
Ability to travel to installation/upgrade sites for extended periods of time, willingness to work other shifts and overtime as necessary.
What You'll Bring
Bachelor's degree in IT, engineering, biomedical equipment technology, computer science, or relevant work experience
Minimum 5-7+ years of Network Engineering Experience and Minimum 5+ years in a hospital or healthcare environment
Previous experience with networking, switching and routing projects execution
Proven experience in project management using waterfall methodology aligned with PMBOK best practices.
Health Care Information Technology (HCIT) experience
Experience working with Electronic Medical Records (EMR) applications and/or clinical data sets.
Proficiency with IHE profiles, HL7, & FHIR standards. Knowledge of clinical interfaces using healthcare standards (HL7, FHIR, CCD, CCDA, HISP, Direct Messaging, and/or HIE platforms).
Broad technical knowledge of LAN/WAN/MAN networks, 802.1X authentication, Firewall policies, and switching/routing protocols (eg, BGP, OSPF, EIGRP, VLANs), with ability to communicate requirements effectively and coordinate with technical teams.
Experience overseeing and coordinating troubleshooting activities related to VPN connections, remote access services (RDP, Telnet), Firewall port filtering, and
About the Company
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams globally. For 70 years, our team has driven meaningful innovations in kidney care. Today, Vantive's people, solutions and services deliver over 1 million touchpoints each day to patients around the world. As we build on our legacy, we are focused on elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ...
Know more