Skills

Communication Stakeholder Management Sales

Job Specifications

Job Title: Service Delivery Manager - Associate

Location: London, Birmingham, or Glasgow (Hybrid: 1 day per month on client site; mandatory 2-day quarterly planning event in Birmingham)

Contract: Fixed-term until 31st July 2026

Day Rate: Up to PS660 inside IR35

Security Clearance: Home Office SC required to start

About Our Client

Our client is a leading provider of applied intelligence and managed services, delivering mission-critical solutions to government and commercial organisations. Their teams focus on innovative, secure, and reliable service delivery, supporting operations that have real-world impact.

Role Overview

We are looking for an experienced Service Delivery Manager to oversee the delivery of managed service contracts. You will act as the primary client contact, ensuring services meet agreed SLAs, budgets, and quality standards. The role may also include additional engineering responsibilities in certain circumstances.

Key Responsibilities

Build and maintain relationships with client stakeholders and internal teams.
Monitor service performance against SLAs and KPIs, implementing recovery plans when needed.
Manage financial performance of the contract, including revenues and costs.
Produce timely and accurate service reports, chairing service review meetings.
Manage subcontractors and 3rd-party providers to ensure service quality.
Lead communication and transition management for changes impacting the service.
Act as a client advocate, promoting requirements to technical teams and product authorities.
Contribute to service improvement initiatives and support pre-sales/commercial activities.
Participate in an on-call rota as required.

Candidate Profile

Proven experience in service delivery management, preferably in a complex, mission-critical environment.
Strong stakeholder management and communication skills.
Experience managing budgets, SLAs, and 3rd-party providers.
Ability to lead service improvement initiatives and resolve escalated issues effectively.
Security clearance: Home Office SC.

This is a hands-on, hybrid role offering exposure to high-impact services in applied intelligence.

About the Company

Anson McCade is a specialist recruitment agency focusing on four primary sectors: Quant Research, Trading & Risk; Digital & Data Analytics; IT & Cyber Security; Business Change & Transformation and Strategy. With offices in London, Belfast, Paris and Sydney, Anson McCade operates globally, working on mandates across Europe, Asia and US. In an ever changing business and technological landscape, the need for exceptional, agile talent is crucial to almost every organisation’s success over the long term. We target the highest c... Know more