Skills

Communication Time Management Critical Thinking Python Microsoft Excel SQL Salesforce Problem-solving Research Programming power bi Azure Marketing Analytics Microsoft Azure

Job Specifications

Data Analyst (Insights/Data/Consumer Care/Power BI) - Surrey or London and hybrid - 6 months - £450 - 500
Experience:
The successful candidate will have proven experience combining deep analytical rigour with strong business communication, preferably in the Consumer Care or CPG sector.
Demonstrated track record as an Insights Analyst or in a similar consumer-focused analytical role, ideally within Consumer Care or CPG.
Voice of the Customer (VOC): Expertise in the 'Voice of the Customer' (VOC) concept, skilled in unpacking human feedback and workflow data to design and evolve VOC processes.
Mixed Methodology: Hands-on experience planning, shaping, and executing mixed-methodology research (qualitative and quantitative) to drive data understanding and strategic storytelling.
Experience leveraging large, structured and unstructured datasets (derived from millions of consumer interactions) and actively utilising emerging technologies for analysis.
Exceptional ability to interpret, present, and derive strategic recommendations from complex or ambiguous datasets, translating them into compelling business narratives.
Proven ability to develop and maintain dashboards and metrics that effectively measure service performance and drive informed business decisions.
Advanced proficiency in Power BI or similar data visualisation tools, along with alterative storytelling skills to communicate insights.
Core Tools: Expertise in using Microsoft Excel (including data manipulation and aggregation functions) and familiarity with platforms like Microsoft Azure.
Strong problem-solving and critical thinking skills essential for data-driven synthesis.
Strong time management and organisational skills, with the ability to work independently with minimal supervision.
Proven ability to effectively collaborate with cross-functional departments.
Awareness of relevant data protection and privacy regulations and policies.
Experience with Salesforce Cloud Analytics and a basic understanding of programming languages (such as SQL or Python) are a bonus.
Role
Derive deep insights using various qualitative and scaled research methods, presenting findings compellingly to stakeholders ranging from operational to executive level.
Integrate qualitative and quantitative data by collaborating closely with established data teams, ensuring consumer feedback enhances large, data-driven research programmes.
Develop a clear framework for identifying business changes driven by consumer insights and precisely measuring the resulting commercial value.
Translate complex datasets into compelling narratives that directly influence internal stakeholders and drive strategic action.
Partner with stakeholders to effectively embed consumer insights into key strategic initiatives and product development.
Champion and support the adoption of consumer insights across all relevant departments, including Marketing, Product, and Finance.
Contribute to the design and execution of immersive learning experiences and workshops.
Contribute to the understanding and reimagining of processes that are based on evidence, data and insights collected throughout the process.
Formulate and continuously evolve Consumer Relations' Service Performance KPIs, including metrics such as Customer Effort Score (CES), Insights Value, Customer Satisfaction (CSAT), First Contact Resolution (FCR), Response Time, or Cost Per Contact (CPC)
This role operates on a hybrid model, requiring presence in the office or client's premises as needed.

About the Company

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