cover image
myGwork - LGBTQ+ Business Community

SVP Mgr-Business Process Transformation

On site

London, United kingdom

Senior

Full Time

30-10-2025

Share this job:

Skills

Communication Leadership Data Analysis Risk Management Salesforce HubSpot Stakeholder Management Decision-making Sales CRM Risk Assessment Process Improvement Project Management Snowflake

Job Specifications

This job is with Moody's, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills And Competencies

Extensive experience (typically 10+ years) in commercial strategy, business process transformation, digitalisation, or related fields within financial services or B2B environments
Proven track record of defining and executing lead generation strategies and delivering digital transformation projects at scale
Experience managing cross-functional teams and influencing at senior leadership level
Demonstrated success in owning revenue outcomes and driving efficiency improvements through technology and AI
Demonstrated leadership in AI strategy and implementation
Proven ability to define and execute AI-driven initiatives that transform business processes and enhance customer engagement
Experience integrating AI tools into commercial workflows, managing technology roadmaps, and delivering measurable outcomes
Strong understanding of AI governance, risk management, and ethical considerations
Deep understanding of lead generation processes, sales enablement, and digital tools
Strong knowledge of AI applications in commercial or sales environments, including workflow automation, data modelling, and API integrations
Demonstrated ability to manage technology roadmaps and deliver digital solutions
High proficiency in data analysis, reporting, and process governance
Familiarity with Salesforce and integration
Exceptional leadership, stakeholder management, and communication skills
Ability to drive change, inspire teams, and foster collaboration across functions
Strong project management skills, with the ability to manage multiple priorities in a fast-paced environment
Six Sigma, Lean, or similar process improvement certifications are advantageous
Experience with AI-powered GTM tools and LLM-driven automation
Familiarity with CRM systems (Salesforce, HubSpot), sales engagement platforms, and data warehouse systems (e.g., Snowflake, BigQuery)
Previous experience working directly with sales teams or owning outbound initiatives

Education

Bachelor’s degree required; advanced degree (MBA or equivalent) preferred

Responsibilities

The role holder is accountable for delivery of tools to the RM team that a) drive revenues through better quality & more timely generation and assignment of leads and actionable customer insights; b) increase the efficiency of the team through enhanced controlled processes for lead management, meeting preparation, portfolio management.

Define the revenue outcomes and efficiency improvements associated with lead generation and AI initiatives in collaboration with Global RM team
Define, lead, and implement the overall vision, strategy and outcomes for lead generation and qualification
Define, lead and implement the overall vision, strategy and outcomes for Sales Agentic and AI in RM day-to-day life
Oversee the definition and delivery of the technology roadmap for digital lead generation tools, managing the technology roadmap and maintaining strong relationships within Business Digitalisation and Technology teams
Lead definition, review and consolidation of subscription products that support lead generation
Integrate AI-powered tools and automation into the RM Process, driving measurable improvements in RM productivity and customer engagement
Act as business owner (Process Owner) for lead generation processes - Oversee the design, implementation, and ongoing management of processes and controls (including RCSA) related to lead generation and sales activities
Develop dashboard to monitor progress against agreed outcomes
Ensure robust data management, governance, and reporting to support decision-making and regulatory compliance
Lead initiatives related to Customer 360 and portfolio grouping to enable holistic client insights for more effective customer engagement.

About The Team

The Lead G

About the Company

myGwork is the largest global platform for the LGBTQ+ business community. Our mission is to make the workplace more inclusive for all by providing individual users and partner organizations access to a wide eco-system of services, including job opportunities, training, mentoring, employer branding, and free community events. Joining the platform is free for individual members, which supports myGwork's goal of ensuring that the platform's benefits are as accessible and as far-reaching as possible. Corporate members get a tai... Know more