Job Specifications
Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.
We’re looking for an Office Experience Specialist who is dedicated to creating a space for everyone at Relay to do their best and most fulfilling work. Our goal is ambitious, and we are growing the People team to achieve this vision and provide a world-class in-office experience for all Relayers. As a hybrid company, you will play a pivotal role in making the Toronto office a destination for the team. You will own our office operations to ensure the space is running efficiently, help plan and execute employee events, and foster a community of collaboration and connection for our team. Please note: This role requires you to be in our downtown Toronto office from Monday to Friday.
What You'll Be Doing
Maintain seamless office operations to enable all teams to focus on driving Relay's mission
Ensure team members have what they need to be productive, whether that’s a dedicated workspace, free-flowing coffee, delicious snacks, etc.
Support the onboarding process for new hires by providing a warm welcome on their first day, preparing swag bags, setting up access cards, etc.
Own the process for in-office event planning and help build our employer brand. This includes organizing office events, team off-sites, and Relay-hosted external events
Manage vendor relationships to ensure the office space is well-serviced and maintained
Assist in the expansion of our office space to accommodate our growing team
Who You Are
You have 2+ years of experience and love creating an office environment that is energizing, allows for collaboration, and promotes productivity
You are a clear, concise, and personable communicator both verbally and written
You have excellent time management skills and the ability to multitask and prioritize multiple requests
You have a keen eye for detail and thrive on solving problems
You have strong organizational and project management skills
You have a team-first mentality and are highly collaborative; you take opportunities to suggest improvements, learn from your fellow team members, and help out when needed
You have the ability to rise to a challenge; you can handle change, conflict management, and uncertainty at times - we are a startup after all!
You take pride in your work and have a “Get Stuff Done” attitude. No problem is too small and no project is too big for you to knock out of the park
Our Commitment To You
Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
On-site work environment: we value meaningful collaboration and connection at our Toronto office, with lunch, snacks, and beverages on us.
Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
The Interview Process
Stage 1: A 60-minute Google Meets video call with the Office Experience Lead
Stage 2: A 45-minute in-person values interview with a member of our leadership team
Stage 3: A take-home case study followed by a 60-minute in-person presentation to members of our People team
Why Relay Might Be the Perfect Fit For You
You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.
You crave autonomy: We trust our team with big challenges and the freedom to solve them. If
About the Company
Small business banking and money management tools to put you in complete control of what your business is earning, spending and saving. The official banking platform of Profit First. Bank with Relay for: No fees or minimum balances that tie up cash flow Up to 20 checking accounts to organize income and expenses Spending management using 50 physical or virtual debit cards Payments and deposits via ACH transfers, checks and wires Secure, role-based access to team members and financial advisors Personalized customer suppo...
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