Job Specifications
Solace helps companies connect and integrate all of their assets through the power of event-driven architecture. Our technology makes it easy to unlock data silos and capture events occurring across large enterprises; stream information about those events everywhere it needs to be in real-time; and give the apps, AI agents and people who receive it the power to immediately react with decisive actions and smart decisions.
Many of the world’s biggest companies trust Solace to modernize their IT infrastructure by embracing trends like AI, cloud and IoT so they can create awesome experiences for their customers, partners and employees.
So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology—and your hard work!
Overview
This position is for a Senior Cloud Site Reliability Engineer. You will be responsible for the daily operations of
Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc.
What You Will Do
Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
Design and implement our infrastructure tooling, observability, and automation
Contribute to making the production operations more efficient, less error-prone, etc.
Expert-level knowledge in handling production Incidents in production-grade multi-cloud environments according to industry-standard Incident management process
Process handling service requests and provisioning by the customers.
Proven ability to manage customer escalations and drive resolution in mission-critical, high-impact production environments
Work directly with customers to identify, troubleshoot, and resolve operational issues.
Expert debugging knowledge in Linux and Kubernetes to detect operational issues.
Be on-call rotation and provide 24x7 off-hours support
Ideally, You Will Be
Highly technical, excited by technology, and eager to stay up to date in a rapidly evolving environment.
Expert-level knowledge in Cloud Networking Solutions
Knowledgeable in demonstrating the ability to debug at a system level and resolve incidents in complex cloud-based environments
Expert in Site reliability engineering and Incident response
A strong communicator who can articulate complex technical issues clearly and concisely & get on the phone with customers.
Experienced in SaaS operations and customer-facing technical support
Required Skills
Proven expertise with public cloud providers (AWS, Azure, GCP) services & features
Proven expertise with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service
Hands-on experience with Monitoring tools like Datadog, Kibana, Prometheus etc.
Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation
Hands-on expertise in debugging production alerts
Expert-level understanding of Linux Operating Systems
Programmer in languages such as Groovy, Python, and Go
Certified Kubernetes Administrator
Certified Cloud Administrator (AWS, Azure, or GCP)
Why You’ll Love Working at Solace
At Solace, we’re all about smart people, meaningful work, and good vibes.
Work with brilliance – Our team is packed with some of the sharpest minds in the industry.
Balance matters – We believe work should fit into your life, not the other way around.
Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.
Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
Growth mindset – Our training programs are designed to help you level up, fast.
Customer love – We’re proud of our world-class customer lineup (and we’re not shy about it).
Keep it fun – We’re social, we keep things simple, and we know how to have a good time.
Creative culture – We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).
At Solace, we are committed to a fair, inclusive, and transparent recruitment process.
To help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening. These tools compare submitted resumes to the job description, focusing on education, experience, and skills.
Importantly, all decisions beyond this initial screening—including interviews and final hiring—are made by our human recruitment team. AI is never used to make final hiring decisions.
Let’s Talk
Not sure you meet every requirement? That’s okay — we’re more interested in your potential and passion. If this role excites you, we’d love to hear from you.
Need accommodations during the hiring process? Just let us know — we’re here to support you.
Thanks to everyone who applies! While we wish we
About the Company
Solace helps large enterprises become modern and real-time by giving them everything they need to make their business operations and customer interactions event-driven. With PubSub+, the market's first and only event management platform, the company provides a comprehensive way to create, document, discover and stream events from where they are produced to where they need to be consumed - securely, reliably, quickly, and guaranteed. Behind Solace technology is the world's leading group of data movement experts, with over 20 ...
Know more