Job Specifications
As an Associate Platform Specialist at ZeroFox, you will join the Public Sector Services team, a group of highly skilled individuals working to protect Public Sector customers from digital risk. Using our proprietary platform, this role focuses on supporting our Public Sector team by identifying and conducting detailed analysis of cyber risks. You will be responsible for researching these risks and managing the data entry of alerts. Your goal: find the real-time information that will impact our customers, identifying risks and applying the appropriate escalation path.
Role And Responsibilities
Analyze social media networks for customer-related risks
Search social media sites (specifically the Big 6 networks) for impersonations of Executives & Brands of ZeroFox Customers
Double check impersonations with current alerts in the platform to avoid duplicate creation
Generate accurate alerts within the ZeroFox platform per customer requirements
Triage alerts by applying appropriate labels within the ZeroFox platform, per established workflows
Recall a large terms list to relate across a multitude of findings
Effectively identify and report new trends and patterns of behavior to internal stakeholders
Research customer Executives & Brands to familiarize yourself with their protectors and expected alerts
Requirements
Required qualifications and skills
Extreme attention to detail
1-2 years of experience in data analysis, cybersecurity, or a related field
US-based personnel per the customer contract language
Ability to convey complex ideas, trends, and information in a simple way
US-based remote location
Preferred experience in DOD and/or Federal Civilian
Knowledge of major social networks (knowledge of emerging networks a big plus)
Superior research skills
Solid interpersonal and social skills
Experience with other SaaS, cyber security, or social media products or services is preferred
Experience in Customer Success
Strong analytical skills
Education / Training Requirements:
Bachelor's Degree
Some college course on cyber security, intelligence studies, and homeland security
Benefits
Community-driven culture with employee events
Generous time off
Comprehensive health benefits & 401(k) plan with employer matching
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
About ZeroFox
ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
Equal Opportunity, Diversity & Inclusion
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
About the Company
ZeroFox delivers proactive external cybersecurity to outfox the adversary and disrupt, identify, and dismantle threats outside the traditional corporate perimeter.
The ZeroFox Platform combines advanced AI-driven analysis to detect complex threats on the surface, Deep, and Dark Web with fully managed threat intelligence services and threat analysts who become an extension of your team - all while providing automated remediation to effectively disrupt threats.
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