Job Specifications
Senior Client Services Manager
Salary £28,174 to £30,804 per annum plus on call shift payment of £14.30 per session
Permanent, Full Time (37.5 hpw)
Redcar and Saltburn
We can’t offer a CoS for this role
Home, a place where you belong
Looking for a role where you can make a real difference every day? Lead with purpose across our supported accommodation services; Queen Street, Pearl Street and our community model, where you’ll inspire teams, support residents to thrive, and be welcomed by colleagues who make you feel at home.
This is more than a job; it’s your chance to make a real difference and grow as a leader in a workplace that truly cares.
What’s in it for you?
34 days leave, (including bank holidays and a “me day”)
800+ discounts on shops, holidays, days out, tech and more
Paid time off for volunteering
Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
Career path with development and an excellent training package
With all of our family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support, what’s not to love.
What You’ll Do
Lead, coach, and inspire your team to deliver person-centred services, measured through KPIs, surveys, and performance outcomes.
Act as Safeguarding Lead, ensuring customer safety, wellbeing, and compliance with safeguarding standards.
Oversee health and safety checks, risk assessments, and accurate service records.
Manage contracts, budgets, and KPIs while building strong relationships with stakeholders and commissioners.
Balance operational delivery with flexibility, managing your diary, adapting hours to customer needs, and providing paid on-call cover.
Use technology confidently for planning, training, record-keeping, and team collaboration.
Why join us
You’ll be part of a supportive team that’s passionate about helping people thrive. We’ll invest in your development through our Grow Our Own programme, and you’ll have the chance to shape services that really matter. Be part of one of the UK’s top 10 Great Places to Work!
You have
Strong people skills to motivate, support growth, and challenge behaviours that don’t align with organisational values.
A deep understanding of customer circumstances and a passion for advocacy.
Experience of managing supported or care environments; experience in housing management is desirable
Experience in people management, including managing multiple services and/or managers.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
On call shift payment of £14.30 per session.
You’ll work Monday to Friday. A flexible pattern can be discussed at interview.
We work between the hours of 9:00 to 17:00.
On the job mileage? We’ve got you covered.
You need an Enhanced with barring list DBS check that we pay for.
Find out more
Click APPLY NOW to see our Senior Client Services Manager job description, find out about us, for help to apply and our benefits. Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk.
Work Locations
Redcar (Queen Street)
Closing Date
Nov.25, 11:59:00 PM
About the Company
We're Home Group, a housing association, social enterprise and charity with a turnover of £505m and one of the UK's largest providers of high quality housing and integrated housing, health and social care. We're proud of the difference that we have made over the last 80+ years and we continue to work hard to support over 125,000 customers who live in more than 56,000 homes across England and Scotland. Our aim is to build homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! We're th...
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