Skills

Communication JavaScript ServiceNow Attention to detail

Job Specifications

ServiceNow Administrator
Department: Group Professional Services – Device Lifecycle Management (DLM)
Location: Remote
Role Type: Contract (Inside IR35) / Full-Time (Initial 3 month contract)
About the Role
We’re looking for a ServiceNow Refresh Administrator to join a global technology services provider at an exciting time of growth.
This is a hands-on role supporting large-scale Device Lifecycle Management (DLM) programmes — configuring, maintaining, and optimising ServiceNow to enable seamless refresh operations for enterprise customers.
You’ll play a key part in ensuring data integrity, system performance, and process consistency across multiple customer environments, while helping shape improvements to how technology services are delivered.
What You’ll Do
Configure and maintain ServiceNow modules related to DLM Refresh, including:

Locations, schedules, appointments, and stockrooms
Assets and work orders
Support the coordination of bulk refresh activity by managing key ServiceNow data sets and workflows.
Perform routine triage and troubleshooting of ServiceNow issues, collaborating with internal IT and development teams.
Validate and monitor event schedules, ensuring timely locking and accurate configuration.
Produce operational documentation and run books, keeping all procedures up to date.
Provide ad hoc reporting and data insights to stakeholders.
Identify and recommend opportunities for process and system improvements.
Collaborate closely with ServiceNow developers to understand changes, releases, and integration impacts.
What We’re Looking For
6+ months’ experience in a ServiceNow-focused administration or coordination role.
Strong understanding of ServiceNow tables, fields, reports, flows, and business rules.
ServiceNow System Administrator certification (or equivalent experience).
Excellent communication skills, able to engage effectively with technical and business stakeholders.
Strong organisational and multitasking abilities with attention to detail.
Proactive, self-motivated, and eager to learn.
Desirable Skills
Additional ServiceNow certifications, particularly in ITSM, FSM, Asset Management, or Walk-Up Experience.
Ability to read and understand JavaScript.
Basic understanding of ServiceNow integrations between instances.
Experience in IT Asset Management or Device Lifecycle environments.

About the Company

Global Technology Recruitment Specialists. We source and select top talent across all technology sectors globally. Founded in 2003, our vertical specialists provide global transformational talent in data, AI & machine learning, product, software, cloud and cyber. As part of the Xcede Group, we work with businesses, from pioneering start-ups to global brands, to find project-based or permanent talent that enables innovation in line with their vision and goals. Know more