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Digital Waffle
ITSM Implementation Engineer

ITSM Implementation Engineer

Remote

United kingdom

£ 40,000 /year

Full Time

05-11-2025

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Skills

Communication SQL Monitoring Problem-solving Sales Training Active Directory

Job Specifications

Role: ITSM Implementation Engineer

Salary: Up to £40,000 + Benefits

Location: Remote, UK

Are you passionate about delivering high-quality IT service solutions that make a real impact?

We’re looking for an experienced ITSM Implementation Engineer!

In this role, you’ll work directly with clients to design, configure, and implement ITSM platforms helping organisations streamline their service delivery through automation, integration, and smart process design.

Key Responsibilities

Design and Deployment: Configure and implement ITSM solutions tailored to each client’s needs, ensuring seamless integration with their existing infrastructure.
Automation and Reporting: Develop workflows, SLAs, automation rules, and custom reports to enhance efficiency and service quality.
System Integration: Connect ITSM platforms with other enterprise systems such as Active Directory, monitoring tools, and CMDBs.
Client Engagement: Conduct assessments of ITSM environments, identify areas for improvement, and ensure alignment with best-practice frameworks.
Training and Support: Deliver training to client IT teams and provide post-implementation support to maintain smooth operations.
Collaboration and Innovation: Work closely with internal technical, sales, and product teams to deliver exceptional service outcomes while keeping ahead of the latest ITSM innovations.

Skills and Experience

Proven experience implementing and configuring ITSM tools (ideally ManageEngine ServiceDesk Plus or similar).
Strong understanding of ITIL processes (Incident, Problem, Change, Asset, and Service Request Management).
Solid technical knowledge of Active Directory, LDAP, and related systems.
Excellent communication and problem-solving skills, with the ability to manage multiple projects simultaneously.

Desirable

ITIL Foundation certification
Experience with other ManageEngine products (e.g., Endpoint Central, ADManager Plus)
Knowledge of SQL and report customization

About the Company

Founded in 2018, Digital Waffle is a leading tech & digital recruitment agency. We are dedicated to finding and matching the best digital talent with growing businesses across the UK, EU, and USA. As a trusted tech recruitment agency, we focus on roles in marketing, technology, IT, data, and operations. Digital Waffle takes pride in making the recruitment process smooth and efficient, ensuring the perfect fit for both employers and candidates. Tech and digital recruitment is not just our business; it's our passion. With an... Know more