Job Specifications
Arlo Wynwood
Miami Beach, FL
Full Time
or
Arlo Hotels an independent lifestyle hotel is now actively seeking dynamic Sales Coordinator. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more" ......
This position is responsible for assisting and supporting the Area Director of Sales & Marketing and Sales Manager(s) in daily sales operations in the sales department capacity.
Responsibilities And Authorities
Ensures all inquiries are entered properly into the inquiry form and Opera as requested. Qualifies the inquiry properly and passes to the appropriate Sales Manager or Director of Sales.
Provide clients with detailed information regarding the hotel, its facilities, and surrounding areas. Reply to inquiries the same day.
Ensures prompt issuance of proposals, corporate/group/wholesale rate agreement and collateral requests given by DOSM.
Assists Director of Sales with marketing initiatives.
Assists Director of Sales with booking events by following up on booking procedures i.e., getting history, requesting deposits, credit/direct billing applications, credit card authorization forms etc. and follow up on group's success while on site and after event for re-booking purposes (within hotel policy).
Tracks monthly production of corporate/consortia accounts.
Acts as key administrator on Lanyon for corporate/consortia RFPs. During RFP season, Lanyon must be checked twice daily, all incoming RFPs must be submitted on time.
Acts as key administrator on Starcite, Cvent, Hotelplanner a.o. for group RFPs. All electronic tools must be checked twice daily, all incoming RFPs must be submitted within 24 hours.
Conducts site inspections with clients as needed.
Prepares and distributes group resumes and BEO's.
Create rate codes for packages, promotions, and corporate rates and load in Opera
Monitor room release dates for group blocks by running 'Blocks by cutoff date" report daily. Reviewing room' pick up/drop off on a daily basis.
Meets and greets clients in a professional and hospitable manner. Being the first face for the sales and catering department for incoming calls and visitors. Also acts as liaison between Sales Director and clients.
Attends sales meetings and any other meetings as required, takes minutes for meetings as requested.
Files a variety of materials and updates the sales activity trace system. Ensures a properly organized work environment
Prepares special requests and amenities as required for VIP guests and group arrivals
Replenish sales kit supplies office supply for the sales and catering team as needed
Assists in the preparation of in-house sales promotions, receptions and client functions
Ensure sales share drive has all relevant and up to date files. Organizes and updates Opera accounts and contacts
Attends client/association/company events as required
Actively upsells each request to maximum profitability and sales
Assists in the handling of telephone and walk-in inquiries
Consults with Accounting, Front Desk, and F&B Department on billing procedures as required
Distributes group resume & BEO's to all departments, ensure file turnover checklist is completed prior to handing definite files over
Maintains and updates the directory listings
Follows-up on bookings and obtains additional information to complete the sales files
Maintains and updates the Opera database
Expedites direct mail pieces and progress
Individual And Group Reservations
Making individual and group reservations; add special requests and notes as necessary.
Send intro letter to meeting planner requesting rooming list, VIP details, rooming list, and billing forms for all definite groups
Input group rooming lists and provide group reservation confirmations to meeting planner
Administer group rooming list guestroom changes and cancelations
Identify Group VIP's, upgrade to next room type as necessary
Ascertain VIP client requirements/needs and ensure they are communicated to the operating departments
Ensure for individual and group reservations hotel guarantee, deposit, and cancelation policies are adhered to
Ensure credit card authorization forms and photocopy of front and back of credit card is obtained prior to guest's arrival to set up direct billing
Account Services
Provides clients with a level of service that meets or exceeds their expectations.
Assists Director of Sales and Sales Managers in maintaining strong relationship with key accounts.
Maintains an updated file of potential and existing clients with detailed information profile about their potential and production.
Assists Director of Sales in preparing and submitting production reports, activity reports, sales trip & expense reports, action plans, and other reports as necessary in a timely manner.
Participates in trade shows and blitzes as required.
Initiates mailings to obtain better market saturation.
Stays cu
About the Company
In the lifestyle hospitality industry, people make the difference. Arlo is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. We utilize state-of-the-art technology and time-tested management techniques to constantly improve our efficiency, and we approach each hotel in an innovative, resourceful and entrepreneurial manner.
Arlo Hotels specializes in mid to large scale Lifestyle Hotels in primary market locations. ...
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