Skills

Communication Shopify Customer Service CRM SEO Marketing E-commerce

Job Specifications

Reporting To: E-Commerce Trading Manager

Location: Hybrid

Contract Type: Permanent

Hours per week: 40

Who are Bird & Blend Tea Co.?

Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea!

Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university.

Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike’s passion for over 10 years.

From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.

Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it’s why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it’s what we care about other than great tea that makes us magical.

You can read heaps more information about us and our mission here: https://www.birdandblendtea.com/pages/our-story

About This Role

An amazing opportunity to join the digital team of a leading ecommerce brand. This is an exciting and varied role supporting the Digital Team with various tasks to improve the website.

As Ecommerce Assistant you will be the day-to-day owner of birdandblendtea.com and play a key role in supporting our ecommerce strategy. You will be passionate about the world of ecommerce and about website experience - always looking out for new user experience trends and always questioning why the websites you use ‘don’t work right’!

You will be a people person, fostering great working relationships with key stakeholders, including our ecommerce lead, brand marketing teams, CRM and Customer Experience, to inform and support their goals to surprise and delight our customers

Operating as a hands-on problem solver, you will work closely with the Ecommerce Manager. You will be their trusted support, collaborator and facilitator while using your time with them to develop your own skills.

Key Responsibilities

Own the publishing of products and updating of website content using Shopify (website platform).
Own reporting and analysis of all relevant metrics to inform improved activity.
Work with digital agencies and third-party sites (or internal channel owners) to manage tasks.
Updating our blog and improving imagery and customer experience across the website.
Helping to administer Shopify apps & implement website updates.
Assisting the Brand Team to bring new products, campaigns and marketing activity to life across digital channels.
Conduct SEO fixes & reporting activities
General administrative / ad hoc tasks to support the Digital Team.

About You

This is a role for passionate self-starters who really want to be in an environment where they can learn & build skills for their future career.

We are looking for driven individuals with a keen passion to learn and an ambition to deliver results. This person will need a solid understanding of websites (ideally ecommerce) and will be able to learn new technologies & skills quickly.

You will have a commercial & analytical mindset being able to interpret briefs & problem solve on a day-to-day basis. You’ll be extremely organised and good at prioritising multiple tasks & responsibilities.

You will be able to offer the following skills and experience

Passion and tons of it! For tea (but not essential!), digital media, technology, customer service, food, creative skills, business, people, or all of the above!
Drive and initiative, willingness to get stuck in where needed
Organised and proactive in your approach to your own work and development.
Comfortable working with technology but with a creative mind too.
Thrive in a busy environment & consistently perform to a very high standard.
Previous experience setting up, maintaining or working on a website - be this for fun or for previous roles.
An analytical mindset - used to working with numbers and / or spreadsheets.
Excellent written/verbal communication skills .
Endless enthusiasm and positivity. You leave people feeling energised and with more clarity about what they should be doing and why they’re doing it.

Are there any perks?

Of course there are, for all the hard work you will get:

We are proud to be a Sunday Times Best Places To Work 2024 employer.
Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement.
Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays ) as a token of apprec

About the Company

Named in The Sunday Times as one of the Best Places to Work, we are a B Corp Certified, independent, award winning tea company on a mission to spread happiness & reimagine tea! We're tea mixology experts and with over 100 blends, special seasonal teas & matcha on our famous Tea Wall it's easy to see why our customers have described us as Tea Magicians! Tea is our TEAm’s passion so whether you’re browsing our D2C website, chatting with us on social media or popping into the store, we’re here to help you explore the magical wo... Know more