Skills

Communication Jira ServiceNow Monitoring Problem-solving Attention to detail Linux Windows Virtualization Active Directory

Job Specifications

Join Verinext, a technology company that's not just keeping up with the future but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. As an Application Architect, you'll be stepping into an environment that thrives on innovation and fun. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.

Requirements

The NOC Engineer is responsible for monitoring, triaging, and resolving incidents, with a primary focus on data protection services and infrastructure. This role provides first-line and second-line technical support, escalating critical issues when necessary. The NOC Engineer ensures timely response, strong communication, and adherence to established escalation protocols to maintain service continuity for customers.

Onsite presence in our Duluth office would be required Tuesday-Thursday.

Key Responsibilities

Monitor and triage incoming tickets, alerts, and calls
Troubleshoot and resolve issues where possible, focusing on backup and recovery (Commvault, Cohesity, Zerto) and general system support
Escalate unresolved or critical issues to on-call engineers following documented procedures
Perform routine health checks and monitoring for customer environments
Document all work performed, including resolutions and escalations, in the ticketing system
Collaborate with Service Desk and Engineering teams to ensure smooth hand-offs and issue resolution
Contribute to knowledge base articles and process improvements

Technical Skills & Experience

Hands-on experience with backup and recovery platforms (Commvault, Cohesity, Zerto required)
Basic to intermediate knowledge of systems administration (Windows/Linux servers, Active Directory, virtualization)
Prior NOC, service desk, or IT operations experience preferred
Familiarity with ITSM/ticketing systems (e.g., Jira Service Management, ServiceNow, or equivalent)

Qualifications

5-7+ years of IT support, NOC, or Service Desk experience
Strong troubleshooting and problem-solving skills with the ability to prioritize effectively
Excellent written and verbal communication skills in English
Ability to work independently in an overnight shift model
Customer-service mindset with attention to detail and urgency

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)

About the Company

Verinext delivers transformative business technology, so customers are ready for everything that comes next. From intelligently automating time-consuming tasks and protecting data assets to securing infrastructure and improving customer experiences, Verinext activates the innovation that makes technology truly work so businesses can make their next move with confidence. Verinext is the new name for the combination of Anexinet, Veristor, Light Networks and SereneIT. With five offices across the south and northeast, Verinext i... Know more