Job Specifications
PRODUCT SUPPORT INTERN (SUMMER 2026) – Brooklyn Heights, OH or Columbus, OH
Compensation: 40 hrs/week, Paid
Location: Full-time, On-site
Our Summer Internship Program was recognized as the 2022 GenerationNext Program of the Year by Engage Cleveland, and we’re looking for our next round of interns! This program connects young professionals with a quickly growing company in a key industry, providing hands-on experience, mentorship, and development.
Our Summer Internship Program runs from after Memorial Day (Tuesday, May 26) through August (Friday, August 7), with a first-week onboarding (split between Cleveland headquarters and assigned site) followed by 10 weeks of hands-on, in-depth experience.
Interhship Summary
The Product Support Intern will assist with various projects throughout the assignment, providing the opportunity to work in both the Parts and Service departments of the business. Projects will include reviewing/updating product support department policies/procedures, projects within Field Service Lightning, Salesforce entry/analytics reporting, and other projects as assigned.
Internship Responsibilities
Provides full-service administrative support on various department projects, including Field Service Lightning reporting, Customer Service Feedback, Audits, and Productivity.
Coordinates, schedules, and organizes resources to meet department objectives.
Researches all relevant information about department projects and provides fact summaries, making recommendations for action.
Ensures proper facilitation, inputting, and recording of all departmental-related data.
Keeps track of data and provides ongoing analysis, providing recommendations.
Collects pertinent information by asking questions of appropriate staff and utilizing available resources.
Actively learn the sales, service, and parts process, seeking process efficiency along the way
Help develop client relationships and retain existing accounts.
Performs other duties of a similar nature as required.
Position Qualifications
EDUCATION
High school diploma or equivalent.
Currently enrolled in a bachelor’s degree program, majoring in Business, Supply Chain, Operations Management, Logistics, Transportation, Sales, and/or a related field
Experience
Previous management/business classes completed.
Previous work experience, either as an intern/co-op and/or other various roles held
Additional Requirements
Ability to work independently and to effectively prioritize demands and execute tasks.
Keen attention to detail.
Strong project management and organizational skills.
Strong written and verbal communication skills with the ability to convey information to internal and external customers clearly and concisely.
Valid Driver’s License
Towlift is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.
About the Company
Family-owned and founded in 1965, Towlift is one of the country's largest full-service material handling dealerships, providing customers with a full range of solutions. Striving to exceed customer expectations, they operate by the motto, “It’s the dealer that makes the difference!” Named Dealer of Excellence over twenty times and the leading Mitsubishi Logisnext Americas dealer, Towlift carries a full line of material handling products for purchase and rent along with complete services and repairs with locations in Clevelan...
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