Skills

Communication Microsoft Excel ServiceNow Quality Assurance Customer Service Operating Systems

Job Specifications

Job description

Job Title : Desktop Support Specialist
Duration: 1 year
Schedule: Mondays-Fridays (Fulltime on-site)
Site address: Gunnels Wood Rd, Stevenage SG1 2NFX, United Kingdom
Language: Must be fluent in English
DOJ: Immediate
Type of Contract: Freelance
Not available for Visa Sponsorship

Experienced in Desktop Laptop, troubleshooting 

Experienced in installation, configuration and OS troubleshooting 

Experienced in Asset Management Should have experience in application support 

Knowledge on iPhone configuration 

Should have exposure to basic network troubleshooting 

Exposure and understanding of ticketing tool , ServiceNow

Understanding of ticketing process incident/service requests 

Understanding of SLA and meeting targets 

Understanding of Service desk process of logging tickets and allocation 

Understanding of Asset/inventory record process, System & Peripherals movements etc 

Understanding to coordinate with vendors/principles 

Understanding of client management, user response (email/verbal) 

Managing SLAs for its respective sites.

Hands-on experience on ticketing application.

Knowledge of Hardware asset management.

Working on incidents and requests, troubleshooting hardware and software issue.

Experience to Installation and configure operating systems, applications and software/driver updates.

Experience on remote assistance in PC set up, upgrades, troubleshooting.

Hands-on experience on Microsoft excel.

Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.

Keeping required documents handy and updated.

Escorting third party engineers at site.

Smart hand request/Hands and feet support for network/printer/firewall activities etc.

Packing and unboxing laptops.

Quality Assurance Testing of laptops

Move equipment between Hub/tech Hub, Goods in and Loading Bay

Disposing equipment

Liaising with site facilities for maintenance of the Hub/tech Hub area

Monthly/weekly Inventory audit

Placing Hardware/accessories orders and managing Threshold stock

Handling Customer service support

Deskside Support calls

Receiving equipment from clients and updating stockroom.

Managing stockroom.

Should have worked in Manufacturing & Production line support from IT Perspective,

Infrastructure coordination, Small data center exposure, Server rack/unrack, POC with central team, factory support, manufacturing devices support.

Soft Skills

Excellent communication and conversation skills 

Should have a great customer handling skills.

Able to handle unforeseen situations

Can drive HCL’s value and its methodology

Other Skills / Experience

Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site.