Job Specifications
PeerSource is currently recruiting for a BMC Helix Administrator on a Direct Hire basis. This role is based out of Orlando, FL.
Summary
We are seeking a Systems Engineer to support and enhance IT Service Management (ITSM) processes and platforms within a dynamic, enterprise-scale environment. This role will focus on the design, configuration, maintenance, and improvement of ITSM tools (BMC Helix) while helping to optimize service delivery, performance, and compliance across key ITIL-based practices. Collaboration across infrastructure, development, and business teams is essential to success in this role.
Responsibilities
Support the implementation, operation, and evolution of ITSM processes including Incident, Problem, Change, Release, Configuration, and Service Catalog.
Configure and maintain the BMC Helix platform (including ITSM suite, DWPC, Dashboards, iPaaS, and Discovery) under the direction of senior engineers.
Collaborate across IT and business functions to implement service-centric improvements and communicate status and progress of incidents.
Provide ongoing maintenance, enhancement, and patching of the BMC Helix ITSM platform.
Analyze performance metrics and suggest improvements for services, systems, and processes.
Support adoption of ITSM tools through user onboarding, training, and process documentation.
Develop tool requirements and facilitate implementation of automation and process improvements.
Monitor tool and process compliance, and provide feedback to promote continuous improvement.
Assist in the planning and execution of upgrades and major changes to the ITSM toolset.
Required Skills
5+ years of experience working with the BMC Helix application suite, including ITSM, DWPC, Dashboards, iPaaS, and Discovery.
Strong experience in administering out-of-the-box Helix applications and developing enhancements.
Deep understanding of ITSM processes such as Incident, Problem, Change, Service Level, and Knowledge Management.
Hands-on experience with Digital Workplace Advanced and ITIL-based service management platforms.
Familiarity with process automation strategies, reporting tools (Helix Dashboards), and system integration practices.
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Excellent troubleshooting and communication skills.
The following would be preferred: ITIL Certification, experience with REST API/WSDL development, CMDB population via third-party sources, and development using BMC Atrium Integrator or BMC Helix Innovation Suite.
H1 sponsorship is not available.
PeerSource is a nationwide technology recruiting firm that prioritizes building strong relationships with the talented professionals we are fortunate to serve. We offer contract, contract-to-hire, and direct hire opportunities throughout the US and support W2 as well as independent consultants working on a Corp-to-Corp basis. W2 benefits with PeerSource include health, dental, vision, and life insurance as well as a matching retirement plan. Contact us for more details!
About the Company
PeerSource is an information technology solutions firm that specializes in recruiting ERP/CRM and data professionals. As ERP/CRM and Data recruiting experts, we have long-term relationships spanning the entire United States. We provide staff augmentation on a contract basis as well as contract-to-hire and direct hire recruiting for our clients. In addition, through our PeerNetwork, we offer payroll and comprehensive HR services to clients that are second to none. At PeerSource, we are committed to not just meeting, but excee...
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