Job Specifications
Reporting to the Senior Manager of IT Corporate Support, the Senior ServiceNow Analyst will be responsible for the development needs within the ServiceNow platform. In this role, you will work closely with IT Operations, Cybersecurity, and IT Compliance leaders in developing the Service Catalog, building integrations, and maintaining the CMDB.
How You Will Make An Impact
Design and implement Catalog Items as needed
Maintain CMDB health through ongoing monitoring and collaboration with IT leaders
Design and deploy CMDB compliance checks (i.e., Desired State audits)
Deploy new and maintain existing integrations with ServiceNow
Support the yearly upgrade/release efforts, resolving all identified conflicts
Support the IT Operations leader in developing and reporting on ITOM KPIs and SLAs
Support the Knowledge Base, collaborating with key IT process owners
What You Will Bring To The Role
Minimum of 7 years of ServiceNow development and platform administration
In-depth technical knowledge of ITSM module, including maintenance of Incident, Change, and Problem Management
In-depth technical knowledge of the ITOM module, including deployment and upkeep of Now Discovery using agent-based, agentless, and service graph connector-based methods
Experience configuring workflows based on business requirements
Experience integrating ServiceNow with Azure Entra
Ability to convert business/IT requirements into user-friendly Catalog Items
Experience in designing reports to monitor KPIs and SLAs
Compensation
Employee Type: Salaried
Salary Minimum: $100,000
Salary Maximum: $140,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
For more information on AMETEK's competitive benefits, please click here.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
About the Company
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annualized sales over $7.0 billion.
AMETEK is a leading global provider of industrial technology solutions with approximately 21,000 colleagues across our global network of operating, sales, service, and support locations in 35 countries around the world. Our mission is to solve our customers' most complex challenges with differentiated technology solutions.
The AMETEK Growth Model is embedde...
Know more