Job Specifications
Drive the Future with Xos
Xos (NASDAQ: XOS), is a technology company and electric truck manufacturer on a mission to decarbonize commercial transportation. We design and build state-of-the-art electric vehicles, develop advanced fleet management software, and create charging solutions that make fleet electrification seamless and cost-efficient.
At Xos, we're problem-solvers, innovators, and go-getters, working together to drive a cleaner, more sustainable future. Join us and be part of the movement shaping the next generation of commercial transportation.
The Role
Xos is looking for an IT Helpdesk Intern to join our team and gain hands-on experience supporting day-to-day operations. In this Internship, you'll provide first-level technical support to employees, assist with workstation setups, troubleshoot issues, and contribute to IT projects.
This part-time internship (4-8 hours per week, ideally across two days) is designed for students or recent graduates who want to grow their skills in a professional IT environment supporting a manufacturing facility. You'll gain hands-on experience, learn directly from experienced IT staff, and collaborate on real-world projects. Along the way, you'll develop practical skills in troubleshooting, documentation, and system management, all while contributing to a supportive and collaborative team culture.
This is an onsite internship based at our Byrdstown, TN Manufacturing Plant**
What You'll Do
Provide initial technical support for hardware, software, and network issues.
Assist with workstation setup, deployment of IT equipment, and inventory tracking.
Install and configure operating systems (Windows, macOS), applications, and peripheral devices.
Log, track, and resolve support requests in our IT ticketing system.
Document troubleshooting steps and create user guides for our knowledge base.
Contribute to IT projects such as system upgrades and infrastructure improvements.
Perform system updates, patches, and software installations.
Support basic networking troubleshooting, including connectivity and IP configuration.
Communicate with users in a professional, supportive, and patient manner.
Escalate complex issues to senior IT staff when needed.
Additional duties and projects as assigned.
What We're Looking For
Currently enrolled in or recently graduated from a degree or certification program in IT, Computer Science, or a related field.
Basic knowledge of computer systems, networks, and applications.
Familiarity with Google Workspace (Gmail, Chat, Drive, etc) preferred.
Strong problem-solving and analytical skills.
Clear and professional communication skills.
A customer-service mindset with patience and adaptability.
Ability to work independently and as part of a team.
Physical ability to lift, pull, push, up to 30-50lbs
Benefits & Perks
Xos is a people-focused company—we are committed to providing our employees with a comprehensive package of benefits and perks designed to support their well-being and professional growth. We continually evaluate and expand our offerings to best serve our team.
Comprehensive Medical, Dental, and Vision - Coverage for you and your family, with PPO and HMO (California) plans available. We offer plans with 100% covered employee premiums. Employees can also enroll in a variety of voluntary ancillary benefits to further support their needs.
HSA & FSA Plans - Set aside pre-tax dollars for qualified healthcare expenses.
PTO - Accrue vacation time over time, with additional days earned as your tenure grows, plus sick time and paid holidays!
Generous Company Holidays - Enjoy a generous holiday calendar, including a winter holiday hiatus in December.
Basic Life & AD&D Insurance - 100% covered by Xos, with the option to purchase additional life insurance coverage for yourself and eligible dependents.
Betterment 401(k) - Save for retirement with our employer-sponsored plan through Betterment.
Pet Insurance - Coverage for your furry friends to keep them healthy and happy!
Additional opportunities to learn, grow, and advance in your career, just to name a few!
We are dedicated to fostering a workplace where employees can thrive. Our benefits continue to evolve to best support our team's well-being and success.
Commitment to Equal Opportunity
Xos is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, gender, pregnancy, sex, sexual orientation, gender identity, gender expression, national origin, age, genetic information, ancestry, protected veteran status, disability, or any other basis protected by local, state, or federal law. Xos provides equal access to services and employment to all qualified persons. For applicants with disabilities or limitations, such as those covered by the Americans with Disabilities Act, requiring accommodations to complete the application and/or interview process, please email us at support@xostrucks.com
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