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Client Services Manager, HARRIS HILL

Client Services Manager, HARRIS HILL

On site

London, United kingdom

Fresher

Freelance

18-11-2025

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Skills

Leadership Problem-solving Training

Job Specifications

Interim Client Services Manager (6-Month FTC)

£38,000 - £40,000 p.a. (pro rata) | 30-37 hours per week | West Sussex (multi-site)

Looking for your next challenge in people and service management?

I am delighted to be working alongside an amazing not-for-profit organisation in search of a dynamic Interim Client Services Manager to lead frontline advice and casework projects for a 6-month period. You’ll motivate and support a dedicated team of staff and volunteers, keeping quality high, targets on track, and services running smoothly across multiple sites.

What you’ll do:

Lead and inspire teams delivering advice and casework projects
Drive performance, quality, and compliance across services
Support staff development through supervision, feedback, and training
Build strong relationships with partners and stakeholders
Use data and insights to report, improve, and innovate

What you’ll bring:

At least 1 year’s experience managing people in a service delivery role
Proven track record of hitting KPIs and managing multiple projects
Great organisational, problem-solving and digital skills
A collaborative, resilient, and inclusive leadership style
Willingness to travel across West Sussex

Desirable: Experience managing advice or casework services (e.g. housing, benefits, debt).

This is a hands-on leadership role where you can make a real impact, supporting vital community services through a period of change and opportunity.