Skills

Microsoft 365 Customer Service Attention to detail

Job Specifications

This is a newly created role, designed to support our growing Apprenticeship Provision. You will also ensure a consistently high-quality service experience for our partners through our consultancy business while maintaining rigorous adherence to contractual service levels.

You’ll be the first point of contact for apprentices, responsible for managing applications, conducting enrolment calls, supporting initial assessments, and ensuring all compliance documentation is complete and funding-ready. You will also support the Data and Funding Manager with ILR Submissions and other administrative tasks such as registration and certification of learners.

What You'll Do:

Support prospective apprentices, guiding them through their personalised onboarding journey for application to programme support.
Conduct enrolment calls with eligible learners and their employers, clearly explaining the apprenticeship journey and setting expectations. Handle all initial enquiries, supporting apprentices by providing essential Information, Advice and Guidance (IAG)
Be responsible for establishing excellent relationships with both the Learner and Employer to ensure excellent customer service is delivered.
Ensure the timely and accurate completion and submission of all required documentation, maintaining a high ‘first time right rate’ to minimise compliance issues.
In partnership with the Momentous Learning delivery team verify all learner details including job descriptions, previous qualifications, ID, Right to Work evidence and availability.
Ensure systems, such as the Apprenticeship Service are kept up to date in a timely manner to represent changes in circumstance for apprentices.
Work with the Data and Funding Manager to ensure learners are registered for their End Point Assessment and be responsible for distributing certificates from Awarding Bodies.

What You’ll Bring:

Understanding of apprenticeship provision, including funding, compliance, and quality
Demonstrable ability to work to a defined deadlines, with attention to detail and a high level of accuracy.
Strong organisational and administrative skills, capable of managing multiple tasks
Proficiency in IT Systems including Microsoft 365.
Experience of using e-portfolio and MIS platforms

Desirable (or can be supported):

Understanding of apprenticeship compliance regulations (e.g., DfE funding rules, Right to Work Checks)
Knowledge of Information, Advice, and Guidance (IAG) best practices.
Knowledge of using Aptem.
Experience supporting operational delivery in an ILR-funded or regulated environment

Why Join Us:

· Competitive Salary

· Private medical insurance (post-probation)

· 28 days annual leave + public holidays + birthday + Christmas shopping day

· CPD opportunities and qualifications support

· Company laptop provided

· Workplace pension scheme

· No weekend or evening work

About the Company

We offer a complete training support service for employers, existing training providers and prospective training providers. Skills Office Network effectively remove the complexities and barriers to high-quality training, enabling you to deliver an outstanding service. In short, we ‘Make Training Simple’ We provide affordable and effective solutions to bridge the skills and knowledge gaps within the training sector. We minimise contractual risks and provide opportunities for providers to deliver high-quality training provisio... Know more