Skills

Communication Time Management Microsoft Excel Data Analysis Research Social Media Training

Job Specifications

Company: QA on behalf of Lothian valuation Joint Board

Job title: Digital Support Apprentice

Workplace type: Public Body to provide valuation services

Salary: £23,859 per annum

Employment type: Apprenticeship – Full time

Seniority level: Entry level apprenticeship

Company industry: Public sector

Job description:

Lothian valuation Joint Board are looking for someone to join their growing team as a Digital Support Apprentice. In this role the apprentice will provide first-line support on digital systems and processes across multiple departments, ensuring smooth operation of IT services and business applications.

Responsibilities:

IT Network Services: Act as first point of contact for IT-related queries and Helpdesk tickets, triaging these where possible and escalating where necessary. Shadow IT team to learn software deployment on laptops and troubleshoot issues. Gain practical knowledge of cyber security threats and prevention measures
Technical / Valuation Department: Maintain and update content on Microsoft SharePoint intranet site. Use Microsoft Excel for data analysis and reporting. Update and manage documents in Microsoft Word. Create and manage records in the valuation systems CVS, DVS, and Civica
Business Support Unit: Draft and publish the weekly all-staff newsletter. Create and schedule posts for organisational social media channels
Data & Property Management: Research and update property valuation data in internal systems. Maintain housing registers and tribunal spreadsheets. Review and correct mismatched property records

What do I need to be successful?

Good knowledge of Microsoft Office packages such as Word and Excel
Excellent communication and interpersonal skills
Ability to work effectively as part of a team and individually when required
Professional approach towards all aspects of work
Good time management, planning and organisational skills

Salary: £23,859 per annum

Perks:

Great starting salary
Opportunity to work across multiple departments

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

About the Company

Learn. To Change. At QA, we believe the future belongs to organisations that can learn, master, and apply new skills at pace and scale. As the largest tech training company in the UK and fastest-growing in the US, we provide continuous, engaging, and collaborative learning experiences. Our programs connect learning across silos, ensuring continuity and fostering collaboration. Join us to drive transformation with AI, cloud, and data skills. Know more