Job Specifications
Your Opportunity At EdwardsX
Edwards X, located in Vancouver, specializes in designing and manufacturing custom apparel and uniforms. Since 1997, we've been trusted by some of North America's leading corporations and creative agencies to deliver innovative and high-quality clothing solutions.
Brand Affiliation
This position will provide you the opportunity to design and develop programs for a diverse portfolio of recognized brands, such as Microsoft, Patron, Maserati, T-Mobile, Cirque de Soleil, Starbucks, Coca Cola, Smirnoff, Moët Hennessey, Tito's, Pokémon, and the NFL.
Backed By Experience
We are proud to be backed by our parent company, Edwards Garment, a privately owned entity with over 150 years of experience in the industry. This rich heritage and expertise empower us to deliver unparalleled quality and service to our clients.
The Role
We are seeking an organized, positive, detail-oriented Program Coordinator who has a passion for fashion and is excited to contribute to our growing team. In this hybrid role, you'll have the opportunity to work both remotely and onsite in our Vancouver office, providing you with flexibility and a diverse work environment.
You MUST live in the Lower Mainland, as this position requires you to be able to work onsite in our Vancouver office on a routine basis.
Job Duties And Responsibilities
Program Coordination (60%):
Manage daily shipping and tracking of samples to the customers and factories, including packing slip creation, international shipping, customs documentation, and sample returns
Collect and compile documentation for order confirmation and client invoicing
Track program progress and assist in maintaining the sample and production schedule
Handle logistical communication and quotes to support project final delivery
Create and maintain comprehensive project documentation
Manage and maintain fabrics, trims, sample room and sample library
Study client requirements and work with the production and design team to provide the best custom solutions to prospective clients
Support design proofing and technical details for project initiation
Support tech pack review for clarity, accuracy and completeness
Support PO and invoicing paperwork proofing and preparation (for client and vendor and both sample and bulk production)
Customer Service/Sales Support (20%)
Work with supply chain partners to obtain pricing and provide quotes to the client utilizing the applicable company pricing mark-up schedule.
Keeps accurate records and documents customer service actions and discussions.
Administrative Support (20%)
Assist with daily office management tasks, ordering supplies, and supporting the leadership team with various administrative need
Invoice, data entry and order entry support
To be successful in this role, you need to have the requisite knowledge, skills, and abilities:
BS degree in Textile & Apparel or similar preferred; or product development internship and completed Textile & Apparel courses
1 to 3 years of experience in a project coordination or administrative role, ideally in the apparel industry
MUST be fluent in English, able to speak, read and write
Must be proficient with MS Office programs and Adobe Illustrator knowledge is a plus
Ability to prioritize, work effectively in a fast-paced environment and under pressure with tight deadlines and must be able to provide a high level of attention to detail
Strong verbal and written communication skills and demonstrates proactive problem-solving skills
Organizational skills and the ability to multitask and can easily adjust to rapidly changing priorities
Must be able to work both independently and collaboratively.
Must be flexible and able to take direction and have a willingness to learn.
Knowledgeable in apparel and decorating techniques (screen print, heat transfers, embroidery etc.) is a plus
Hours: Full-time, permanent position (minimum 40 hours per week)
Hybrid role – you'll have the opportunity to work both remotely and onsite in our Vancouver office
Location: Vancouver, British Columbia, Canada
Must be a Canadian Citizen or Canadian Permanent Resident and live in the Lower Mainland
Our ideal Program Coordinator would carry out their responsibilities while displaying the following key behavioral competencies:
Systematic Attention to Detail / Organization – Systematically and expertly manages documentation, information and communication across many projects to ensure seamless execution of invoicing, production, logistics and delivery.
Precision Result Focused – Focused on consistently achieving accurate results that maximize the customer experience.
Service Oriented Problem Solver – Provides helpful support to customers, supplier, project managers, team members and management. Handles surprises and takes quick action to resolve unexpected customer support/service issues while still accomplishing accurate and timely completion of tasks and projects; prioritize and drive activities to successful c
About the Company
Edwards Garment is the first-choice, full-service brand that helps organizations bring their brands to life by offering ready-to-ship or custom order uniforms. Established in 1867, the company provides full solutions for uniform programs, including product, decoration and fulfillment services to support business of all sizes in their apparel needs. Edwards’ products and services are key to multiple industries including assisted living, non-clinical healthcare, private security, transit, food service, hotels/lodging, casinos,...
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