Skills

GraphQL Salesforce GitHub Jenkins Agile methodologies AWS Agile AWS Cloud Terraform

Job Specifications

Job Title: Genesys Developer

Location: Charlotte or Detroit for Hybrid model - 3 days a week

Duration: Start Date: 11/10/2025 to Est. End Date: 12/31/2026

Interview Process: Video conference - provide location and best time to interview.

Genesys Developer

** Genesys Cloud developer experience;
** Chatbot and Generative AI experience; AWS Cloud experience;
**Ability to interpret business requirements and craft technical solution designs.
**Effective communicator, collaborative; ability to work in and with cross-functional teams. Organized and detail oriented - Ability to estimate and manage work while continuously documenting status of said work.

DAILY RESPONSIBILITES:

Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements
Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
Work collaborative with other IT teams such as Middleware and Salesforce engineering
Responsible for working with agile team to create, write, and execute testing plans
Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues

Qualifications and Education Requirements

Required BS/MS in Computer Science, Engineering, or related subject

Skill/Experience/Education Mandatory Skills

REQUIRED SKILLS:

Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
Understanding of authentication methodologies (Oauth, SAML)
Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…
Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions.
NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
Experience with implementation and supporting Genesys WFM and Reporting
Experience with Cyara Velocity and/or Cyara Cruncher testing tools
Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

About the Company

Avacend's core services offerings provide a unique combination of Telecommunications and Information Technology expertise that are leveraged to offer new award winning Converged Communications services. Our primary focus areas are broadband network engineering services, Telecom-IT systems integration services, next-generation business intelligence & analytics. Avacend services prestigious clients for projects in North America, South America and Asia Pacific. Our client portfolio covers telecom carriers, global telecom equ... Know more