Job Specifications
We’re seeking a future team member for the role of ServiceNow Business Analyst to join our Technology Services Group (TSG) via our Service Management team.
Location: Pittsburgh, PA OR Lake Mary, FL
Schedule: Hybrid – 4 days onsite
Duration: 12 month contract to hire position
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $52 - $62 / hr. w2
Responsibilities
In this role, you’ll make an impact in the following ways:
Work closely with stakeholders, product management, scrum leads, and developers to gather, analyze, and prioritize requirements
Ensure quality delivery by working with development to ensure solutions meet the stakeholders’ requirements and are adequately tested by QA
Partner with stakeholders and business groups to provide training and demonstrations of new enhancements
Ensure that management/product management receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
Experience Requirements
To be successful in this role, we’re seeking the following:
4+ years of previous business analysis experience working with enterprise application(s) supporting 20k+ user base
Experience within Agile SLDC methodology (user stories, epics, defects, etc.)
Excellent problem-solving and communication skills with the ability to develop clearly written materials
Proactively identify dependencies and communicate technical risks throughout the delivery life cycle
Strong emphasis on UI/user experience with enterprise platforms
Ability to articulate product strategy, roadmaps, and vision to senior leadership to reach consensus
Ensure transparency and collaboration with internal and external stakeholders at every step of the product development process
Ability to work in an extremely fast-paced environment
Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
ServiceNow Certified System Administrator (CSA) certification is preferred
Hand-on experience with one or more of the following ServiceNow modules:
IT Service Management (ITSM)
Common Service Data Model (CSDM)
Configuration Management Database (CMDB)
Security Operations (SecOps)
Governance, Risk, and Compliance (GRC)
Integrated Risk Management (IRM)
Custom applications and the ability to learn internal processes and apply to Enterprise Resource Planning (ERP) capabilities/functionality
Education Requirements
Bachelor’s degree in either the business or technical field
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
Job ID: JN -112025-104434
About the Company
Eliassen Group is a leading strategic consulting firm delivering business, clinical, and technology services that help clients innovate and achieve meaningful outcomes. With over 30 years of experience and an industry-leading Net Promoter Score, we are committed to positively impacting our employees, clients, consultants, and the communities we serve.
Our services are delivered through three core pillars:
Technology Solutions: Expert-led practices providing top technology talent and professional services across AI & data ...
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