Skills

Data Governance Salesforce Customer Service Architecture Data Architecture

Job Specifications

DG Salesforce

The State of Tennessee is seeking an experienced Salesforce Data Engineer to serve as a subject matter expert (SME) and technical authority in designing, implementing, and governing enterprise data solutions across Salesforce platforms. This role will support cross-agency initiatives utilizing Salesforce Public Sector Cloud and other Salesforce Clouds to enhance service delivery and citizen engagement.

• Design, develop, and maintain scalable data pipelines, extract transform and load (ETL) processes, integrations, and APIs between Salesforce and external systems

• Optimize data ingestion and transformation processes in alignment with best practices for Salesforce data architecture.

• Define and implement data storage, normalization, and performance strategies across Salesforce instances.

• Lead the data modeling strategy across Salesforce Clouds, including Public Sector Cloud, Service Cloud, and Experience Cloud.

• Monitor and manage data migration, deduplication, and cleansing efforts to ensure system consistency and integrity.

• Design and deploy AI-powered agents that interact with Salesforce data for dynamic decision support, customer service, and workflow automation.

• Collaborate with AI/ML specialists to integrate predictive models and generative AI assistants within Salesforce environments (e.g., Einstein GPT or other LLM-based tools).

• Coordinate the implementation of data governance frameworks and best practices across client organizations, with a focus on Salesforce data ecosystems.

• Work with the Salesforce product owner, business units, and stakeholders to align data governance requirements and strategies.

• Support the development and enforcement of data standards, naming conventions, data ownership, and stewardship models including business glossaries, data dictionaries, and metadata for key Salesforce data assets.

• Provide documentation and guidance for Salesforce data integrations, data cleansing initiatives, and deduplication strategies.

Experience:

Salesforce Platform Developer II (4-6 years)

Salesforce Certified MuleSoft Developer (4-6 years)

Salesforce Certified Platform Data Architect (7-9 years)

Salesforce Certified MuleSoft Platform Architect (7-9 years)