Job Specifications
Job Number: 25-05651
Fuel your future with a high-flying opportunity. Our client is looking for a Business Analyst - Microsoft Dynamics 365 in Orlando, FL.
Our client is a global leader in private aviation support services, committed to excellence on the ground and in the air. If you’re ready to grow your career, don’t miss this exciting opportunity.
Position Overview:
Seeking a detail-oriented and analytical Business Analyst with experience in Microsoft Dynamics 365 to join the team.
This role is responsible for gathering and documenting business requirements, developing business process flows, and ensuring alignment with Service Level Agreements (SLAs).
The ideal consultant will bridge the gap between business needs and technical solutions, driving efficiency and clarity across projects.
Responsibilities:
Collaborate with stakeholders to elicit, analyze, and document business and functional requirements.
Develop and maintain business process models, workflows, and use cases.
Translate business needs into clear, actionable user stories and acceptance criteria.
Work closely with technical teams to ensure requirements are understood and implemented correctly.
Analyze and interpret Service Level Agreements (SLAs) to ensure compliance and performance tracking.
Support the configuration and optimization of Microsoft Dynamics 365 to meet business needs.
Facilitate workshops, interviews, and meetings to gather insights and validate solutions.
Assist in User Acceptance Testing (UAT) and training documentation.
Monitor and report on project progress, risks, and issues.
Required Qualifications:
Bachelor's degree in Business Administration, Information Systems, or a related field.
10+ years of experience as a Business Analyst, preferably in a technology or service-oriented environment.
Proven experience with Microsoft Dynamics 365 (Sales, Customer Service, or Finance & Operations).
Strong understanding of business process modeling and tools (e.g., Visio, Lucidchart).
Familiarity with ITIL practices and SLA management.
Excellent communication, facilitation, and interpersonal skills.
Ability to work independently and manage multiple priorities.
Microsoft Dynamics 365 experience.
Preferred Skills:
Experience with Agile / Scrum methodologies.
Knowledge of Power Platform (Power BI, Power Automate).
Certification in CBAP and CCBA.
Pay Rate: $60.71 - $64.39 / Hour
If hired, you will enjoy the following ECLARO Benefits:
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
June Binuya
junethel.binuya@eclaro.com
212-804-7476
June Binuya | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
About the Company
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines. We deliver best-in-class talent solutions through strategic staffing, custom outsourcing & offshoring, and permanent placement for global clients ranging from innovative start-ups to Fortune 50 companies. Every client experience is bespoke, never one size fits all.
Our passion is building long-term relationships, collaborating on creative solutions and solving unique challenges by provi...
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