Skills

JavaScript ServiceNow Change Management Customer Service Agile

Job Specifications

100% Remote - Immediate interviews for Senior ServiceNow developer - 12 months contract

Experience/Minimum Requirements:

10+ years of professional experience developing and administering ServiceNow

Knowledge of integrating ServiceNow to external platforms via Web Services and REST APIs

Experience with designing and configuring Customer, Contractor, and Service Portals

Deep understanding and experience with CSM/TSM, FSM, and Change Management modules (ServiceNow Event Management and Google Map development is a plus)

Experience with development of the Mobile Agent app

Experience with Access Control Lists, Business Rules, Client Scripts, Script Includes, Data Policies, Flow, and Workspaces

Knowledge of Agile development practices

High proficiency in software engineering best practices, including coding standards, code reviews, source control management, and build processes

Core Responsibilities:

Maintenance & Troubleshooting: Troubleshoot and resolve issues within the existing integration landscape.

Design & Development: Gather requirements from internal stakeholders (Chad, Catherine) and external clients to design and develop new integrations.

Migration & Modernization: Lead the effort to migrate the existing API integration code to a Low-Code/No-Code solution.

Technical Environment & Requirements:

The current environment involves integrations with 12 external applications (e.g., LDAP, SolarWinds, T-Mobile).

Integrations primarily use the REST API protocol and are approximately 7 years old.

The integrated ServiceNow modules include Customer Service Management (CSM), Field Service Management (FSM), and Event Management.

Strong experience with JavaScript and GlideAPI is a mandatory technical requirement.

About the Company

Accion Labs is a AI first Innovation Engineering Services & Solutions company headquartered in Pittsburgh, our core purpose is to impact lives by transforming businesses through innovation. With a presence in 23 global locations, Accion Labs boasts an engineering headcount of more than 5,500+ employees. The company engages with its clients through collaborative, white-box engagement models that include extended teams and turn-key projects. Accion Labs excels in building new products and re-engineering legacy products using s... Know more