Job Specifications
CL6
London, Manchester, Edinburgh
Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
As a team:
Song Service:
Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C.
The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office.
As part of the Service team, you will:
Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises
Work with famous brands and household names – no worrying about how to explain what you do to your family again!
Support clients to define a customer-first mindset, helping them shape their business and operating models
Redefine customer journeys and personalise interactions to create significant and consistent experiences
Be at the forefront of physical and digital engagement models to give their customers a seamless service model
Re-invent the customer ‘ecosystem’ as products / services spread across organisations
Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions
Understand how to shape and deliver transformational solutions for clients who are looking to better understand their customers and how they engage with their products and services
Have the opportunity to deepen your practitioner knowledge in areas such as GenAI and human-centred design
Shape and help deliver integrations of cloud-based customer platforms (e.g. Microsoft Dynamics, Salesforce, AWS)
Work with and learn from high-performing individuals across Accenture’s Global Network with varied specialisations who are passionate about helping organisations champion the customer
Have the opportunity to use your entrepreneurial skills to grow the practise and set strategic direction on what should be Accenture’s offering in this space.
You'll learn, grow and advance in an innovative culture that thrives with shared success, innovative ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.
If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.
As a Service Functional Lead Senior Manager, you will:
Lead a team to collaborate with our clients to understand their business needs and requirements
Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies.
Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions: Ideally understand target state architecture for each platform and able to explain functionality achieved with each platform and how that can fit in enterprise architecture.
Plan and drive the implementation of our solutions, managing the project timelines and resources. Collaborate with cross-functional teams to ensure project milestones are met. Ensure all appropriate reporting is in place.
Collaborate across our business sharing knowledge within the Accenture ecosystem to improve our platform capability and leverage available knowledge
Demonstrate deep understanding of enterprise technology platforms and architectures, staying current with emerging trends and guiding teams on optimal solution design.
Shape and influence strategic direction across multiple transformation programs, ensuring alignment with client business goals and Accenture’s innovation agenda.
Mentor and develop future leaders within the team, fostering a culture of continuous improvement, inclusion, and high performance.
We are seeking candidates with the following skills and experience:
Hands-on experience with the AWS, Genesys Cloud CX, Google CES , MSFT Dynamic 365 or Sierra, hands on experience of implementing one of these solutions.
Strong analytical skills for translating business and technical requirements into innovative solutions.
Experience in articulating solution value and business case creation
Ability to design technical solutions or customer journeys utilising Hypersclaers and one of the above platforms
Experience in agile environments using frameworks such as Scrum or Kanban
Strong communication and collaboration skills, and experience in
About the Company
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organisations build their digital core, optimise their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 799,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with s...
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